Summary
Overview
Work History
Education
Skills
Languages
Activities
References
Timeline
Generic

Raghav Changotra

Joondalup

Summary

Operations Specialist and determined Logistics Supervisor offering proven leadership in developing the most effective transportation solutions. Cultivates rapport with individuals to optimize project goals and output; resolve complex problems and deliver innovative improvement strategies. Mediate interpersonal conflicts and implement company procedures. Provide leadership and vision which drives teams to meet goal. Alongside, Graduate in IT Business Analysis which enables my skills in collecting and analyzing business requirements for delivering data-driven business solutions.

Overview

8
8
years of professional experience

Work History

Logistic Supervisor/ Administrator

Toll Group
05.2022 - Current
  • Enterprise software to manage logistical functions
  • Supervised daily management of logistics and transportation activities while eliminating waste
  • Relayed information between drivers and recipients regarding ETA and potential delays
  • Provided smooth operations by maintaining communication with supervisors of other departments
  • Established and maintained professional relationships with carriers, warehouses, customers and sales force
  • Monitored logistics procedures, day-to-day workflow and employee performance to increase productivity
  • Analyzed KPI's to determine and maintain most cost-effective procedures
  • Entered updates into ERP system to record when shipments were received.
  • Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.

Customer Service Representative

Coles Group
06.2016 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Business Analysis Project

Shekhar Shoe Web Enabled
01.2019 - 04.2019
  • Created reports and evaluated company's business processes to identify opportunities and improve efficiency
  • Partnered with stakeholders to define project requirements, ensuring alignment with business objectives and priorities.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Managed critical projects from inception to completion, consistently delivering results on time and within budget constraints.

Education

Bachelor of Science - Information Technology

Central Queensland University
Sydney, NSW
10.2019

Skills

  • Operating System: Windows, MacOS
  • Computer Software: Jira, Rally, Microsoft Visio, Microsoft Office (Excel, PowerPoint, Word), Rational Requisite Pro
  • Data Analytics: Power BI, Tableau
  • Supply Chain ERP system
  • Process management and Workflow analysis
  • Customer service
  • Critical thinking
  • Delivery Scheduling
  • Decision Making
  • Safety Procedures
  • Complex Problem Solving
  • Schedule Coordination
  • Equipment Inspection
  • Schedule development
  • Telematics tracking

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Activities

Australian Computer Society, Accredited Member Since 2019

References

References Available on request

Timeline

Logistic Supervisor/ Administrator

Toll Group
05.2022 - Current

Business Analysis Project

Shekhar Shoe Web Enabled
01.2019 - 04.2019

Customer Service Representative

Coles Group
06.2016 - 01.2020

Bachelor of Science - Information Technology

Central Queensland University

Similar Profiles

CREATE PROFILE
Raghav Changotra