SRUTHI MEKALA
Melbourne,VIC
Summary
I am a Master of information and communication Technology graduate from La Trobe university with strong skills in Ticketing systems, Office 365, Active Directory, switching and routing. I am a detail-oriented and customer-focused IT enthusiast with a robust academic background in information technology. I am eager to leverage my technical skills and passion for problem-solving to provide excellent Level 1 Helpdesk support. I am a quick learner and effective communicator, seeking a graduate role to contribute positively to an IT support team.
Overview
2
2
years of professional experience
Work History
IT support Intern
Cultural Infusion
02.2020 - 08.2020
- Monitor ticketing system and ensure all tickets are completed quickly
- Active directory- Add, delete, disable users and reset user passwords
- Developed and maintained courteous and effective working relationships
- Work within strict time frames and elevate incidents within defined timeframes
- Monitor systems and identify performance issues proactively
- Network (LAN/WAN) troubleshooting
- Identify and escalate situations requiring urgent attention
- Support all changes to infrastructure, hardware, software, and hosted applications
- VPN setup and troubleshooting
- Designing network for both wired and wireless network solutions, and inclusion of VOIP services and fixed LAN for same functionality across area.
Volunteer
Red Cross Blood Service
12.2018 - 12.2019
- Assisted with special events or programs
- Maintained clean, neat and operational facilities to serve program needs
- Used strong interpersonal communication skills to convey information to others
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Supported program leaders with administrative support duties.
Education
Master of Science - Information and Communication Technology
La Trobe University
Melbourne, VICBachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
Hyderabad, India09.2011
Skills
- Operating System: Windows, MacOS
- Software Applications: Microsoft Office Suite (Word Excel, PowerPoint, Outlook), Office 365
- Helpdesk Tools: ServiceNow, Zendesk, JIRA
- IT Management: Active Directory, Group Policy Management
- Networking: Basic understanding of TCP/IP, DNS, DHCP
- Knowledge on SQL queries
- Strong analytical and problem-solving abilities
- Excellent communication skills, both verbal and written
- Ability to work collaboratively in a team-oriented environment
- Eagerness to learn and adapt to new technologies and concepts
- Understanding of IT concepts, including hardware, software, and networking
Work Rights and visa status
Full time work rights, subclass 491 visa
Timeline
IT support Intern
Cultural Infusion
02.2020 - 08.2020
Volunteer
Red Cross Blood Service
12.2018 - 12.2019
Master of Science - Information and Communication Technology
La Trobe University
Bachelor of Science - Computer Science Engineering
Jawaharlal Nehru Technological University
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