Rahma Ghani
Lynwood,WA
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
4
4
years of professional experience
Work History
Consultant Distribution Services
WFI Insurance
05.2023 - 09.2023
- Liaised directly with Business Area Managers
- Managed a 15 million dollar portfolio for 3 Area Managers
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Supported clients with business analysis, documentation, and data modelling.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
- Uploaded New Businesses to the system
- Made outbound debtor calls to clients (collections)
Salon Manager
Elite Hair Australia
02.2023 - 07.2023
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles
- Answered phone calls and emails per day by taking detailed messages and relaying messages to appropriate personnel.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
Customer Solutions Specialist
Probe CX
08.2022 - 04.2023
- Effectively communicated with customers about account changes, new products or services and potential upgrades
- Delivered prompt service to prioritize customer needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Leader
Guzman Y Gomez
11.2019 - 08.2020
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings
Education
Year 12 -
Como Secondary College
Como, WA11.2021
Certificate III - Salon Management
South Metropolitan TAFE
Murdoch, WA11.2020
Certificate II - Salon Assistant
South Metropolitan TAFE
Mandurah, WA01.2020
Certificate II - Head, Neck & Shoulder Massage
South Metropolitan TAFE
Murdoch, WA01.2020
Skills
- Operations Analysis
- Business Planning
- Requirements Gathering
- Resource Allocation
- Client Requirements Assessment
- Failure Analysis
Timeline
Consultant Distribution Services
WFI Insurance
05.2023 - 09.2023
Salon Manager
Elite Hair Australia
02.2023 - 07.2023
Customer Solutions Specialist
Probe CX
08.2022 - 04.2023
Team Leader
Guzman Y Gomez
11.2019 - 08.2020
Year 12 -
Como Secondary College
Certificate III - Salon Management
South Metropolitan TAFE
Certificate II - Salon Assistant
South Metropolitan TAFE
Certificate II - Head, Neck & Shoulder Massage
South Metropolitan TAFE
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