Raihan Sunasara
Melbourne
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
3
3
years of professional experience
Work History
STUDENT PHARMACIST
Chemist Warehouse
10.2023 - Current
- Educated patients on proper use, side effects, storage and disposal of their medications.
- Prepared sterile intravenous admixtures utilizing appropriate aseptic technique.
- Processed insurance claims for reimbursement of prescriptions filled at the pharmacy.
- Tracked expiration dates for all pharmaceuticals stored in the pharmacy.
- Ordered pharmaceuticals from wholesalers and monitored inventory levels to maintain adequate stock.
- Reviewed prescriptions for accuracy prior to dispensing medications.
- Provided customer service by answering questions related to medications, over-the-counter products, vitamins and supplements.
- Communicated information about drug recalls or safety alerts to appropriate personnel.
- Updated patient profiles in accordance with changes in health status or new medications.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Entered patient's information into computer system and updated existing data.
- Used pharmacy software to verify prescription and insurance information.
- Advised patients regarding proper use of new medications and OTC products.
DELIVERY DRIVER & CUSTOMER SERVICE ASSISTANT
A Class Floors and Tiles
04.2023 - 12.2023
- Delivered flooring and tile products to homes and businesses across Melbourne, ensuring safe and timely transport.
- Provided courteous, face-to-face customer service and helped with basic inquiries upon delivery.
- Communicated with dispatch to ensure efficient route planning and timely updates.
- Managed inventory during loading and unloading, and maintained delivery logs accurately.
- Assisted warehouse staff with organising stock and preparing outgoing orders.
STUDENT PHARMACIST
Chemist Warehouse
03.2023 - 10.2023
- Assisted pharmacists in providing patient-specific medication information and counseling services.
- Maintained records of controlled substances, including proper documentation and reconciliation of these records.
- Prepared sterile intravenous admixtures utilizing appropriate aseptic technique.
- Educated patients on proper use, side effects, storage and disposal of their medications.
- Ordered pharmaceuticals from wholesalers and monitored inventory levels to maintain adequate stock.
- Reviewed prescriptions for accuracy prior to dispensing medications.
- Evaluated prescription orders for accuracy and completeness prior to dispensing medications.
- Participated in continuing education programs to stay up-to-date on current trends in pharmacy practice.
DELIVERY DRIVER – INDEPENDENT CONTRACTOR
DoorDash
10.2022 - 04.2023
- Completed prompt and accurate food deliveries using the DoorDash platform, maintaining a high customer rating.
- Provided friendly and professional service while handling contactless and direct deliveries.
- Communicated with customers regarding delivery times, order issues, and location concerns.
- Followed road safety protocols and adapted to traffic changes to ensure timely delivery.
- Maintained delivery equipment and performed basic app troubleshooting to avoid delays.
Education
High School Diploma -
Good News Lutheran College
11.2022
Bachelor of Pharmacy - undefined
RMIT University
Melbourne, VICSkills
- Effective communication
- Customer service and support
- Team collaboration
- Inventory control
- Critical thinking
- Valid Driver's license
- Teamwork and collaboration
Timeline
STUDENT PHARMACIST
Chemist Warehouse
10.2023 - Current
DELIVERY DRIVER & CUSTOMER SERVICE ASSISTANT
A Class Floors and Tiles
04.2023 - 12.2023
STUDENT PHARMACIST
Chemist Warehouse
03.2023 - 10.2023
DELIVERY DRIVER – INDEPENDENT CONTRACTOR
DoorDash
10.2022 - 04.2023
Bachelor of Pharmacy - undefined
RMIT University
High School Diploma -
Good News Lutheran College
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