Raita Islam
Customer Service Professional
SYDNEY,NSW
Summary
Resourceful professional skilled in training staff and fostering teamwork in high-pressure environments. Excels in multitasking and delivering exceptional service to enhance patron experiences. Committed to supporting organizational goals and contributing effectively to team success.
Overview
1
1
Certification
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Food and Beverage Attendant
Canterbury Leagues Club
10.2023 - 07.2026
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Managed multiple responsibilities simultaneously to maintain operational efficiency.
- Assisted in food and beverage preparation and presentation.
- Trained new staff on protocols and procedures, enhancing team readiness and customer service quality.
- Prepared and maintained accurate daily sales reports and assisted with end-of-day cash reconciliation.
Team Member
Kmart
09.2023 - 02.2024
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and selections.
- Collaborated with team members to maximize productivity and efficiency.
- Stocked shelves and maintained organized displays throughout the store.
Education
BBA - Business
Macquarie University
Sydney , NSW 02.2024 - 07.2026
Skills
- Customer service
- Sales reporting
- Employee training
- Inventory management
- Food safety compliance
- Effective communication
- Team collaboration
- Adaptability under pressure
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Conduct of Gambling (RCG)
Timeline
BBA - Business
Macquarie University
02.2024 - 07.2026
Food and Beverage Attendant
Canterbury Leagues Club
10.2023 - 07.2026
Team Member
Kmart
09.2023 - 02.2024