Raj Panchal

• Responsible for the performance and revenue of all sports leagues across Sydney
• LGA Regions include Western Sydney, Inner West, Eastern Suburbs, North Sydney & Sydney CBD
• Increasing revenue each quarter by retaining, maintaining, and registering active members (approx 5,000 last quarter)
• Leading a current team of 3 Sports Managers (FT) & 35 sports event hosts (Contracts)
• Responsibilities include planning, organizing, staffing, finances and empowerment
• Representing as the Face and Voice of the company with in-league interactions and 'Above & Beyond' Customer service through phone, email, and social media channels
• Pursuing new business partnership opportunities, strengthen stakeholder relationships and collaborate to reach goals
• Planning a Marketing strategy through Content Creation, paid social media advertising, and stakeholder partnerships
• Provide ongoing company-wide support to enhance Team Culture.

Position stages within the organisation

• Operations Manager - October 2021 to June 2022
• Sports Manager - June 2019 to October 2021
• Sports Host - March 2018 to June 2019

• Aiming to be Sydney's best Cricket Club for culture, development and inclusivity as we inspire the community to play & love Cricket
• Key driver with overall leadership and direction to the club organization
• Responsible for growing the member participation numbers each year
• Current member base is 700+
• Coordinates community activities to give back the community through School Holiday Programs and Inclusive Training Programs
• Coaching & Selecting roles within the Female Youth Championships & Parramatta District Cricket Association: 2023 U18 Parramatta Women's Grade Brewers Coach, 2023 U13 Parramatta Girls Mollie Dive Coach, 2022 U17 Parramatta Boys Watson Shield Coach.

• Founder of a Cricket Academy based locally to provide juniors with an opportunity to excel their cricketing techniques, teach leadership qualities and train their view on strategic thinking
• Construct daily plans for individual and group training sessions to meet specific requirements for each player
• Implement, update and communicate daily/weekly training plans to ensure that the coaches, player and parents can assist in the implementation and overall running of the Training Plan
• Collect data, construct feedback and provide training sessions to players and parents
• Provide daily home training to further develop their skill sets.

• Leading a team of Customer Relation Consultants towards BTFG's core value in being the world's greatest customer service company to their clients, advisers, and external stakeholders
• Building long-term relationships with all stakeholders within their Investment and Superannuation products by methods such as inbound and outbound calls, live chat, e-mail, and face-to-face
• Provide Training for updates on compliance modules with the Product team
• Multi-skilling between multiple platforms and products
• Efficiently and effectively exceeding customer focus KPIs.

Position changes within the organisation:

• Customer Relations Consultant - April 2017 to October 2018