Rajat Arora
Belmont,WA
Summary
Experienced sales professional with a knack for exceeding targets. I excel in building relationships and providing top notch customer service to a diverse clientele. My proactive approach and strong communication skills drive sales and ensure customer satisfaction.Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Nene Chicken Restaurant
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Team Leader
Woolworths
06.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Supervisor(SAMSUNG)
Croma Electronics
02.2021 - 12.2021
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Representative
Samsung Electronics
04.2020 - 01.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Supervisor
Reliance Digital Electronics
02.2019 - 12.2020
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
Education
BBA - Buisness Administration And Management
Dyal Singh Collage
Karnal05-2016
Skills
- Willingness to learn and adapt to any role for company needs
- Relationship building and precise commination with customers and clients
- Team player and proven leadership
- Outstanding persuasion abilities
- Exceptional sales skills
- Conflict resolution by understanding of customer needs
- On spot decision making
- Active listening and patience
- Monitor and assist with the web orders that come through the store
- Upselling techniques
- Problem solving
Certification
- Approved Manager Course for Liquor sell(WA)
- RSA
- Food Safety Supervisor Course
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Store Manager
Nene Chicken Restaurant
06.2022 - Current
Team Leader
Woolworths
06.2022 - Current
Customer Service Supervisor(SAMSUNG)
Croma Electronics
02.2021 - 12.2021
Sales Representative
Samsung Electronics
04.2020 - 01.2021
Sales Supervisor
Reliance Digital Electronics
02.2019 - 12.2020
BBA - Buisness Administration And Management
Dyal Singh Collage
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