RAJBINDER KAUR
Truganina,VIC
Summary
Experienced administrative professional with a comprehensive background in office management and support. Proven track record of ensuring smooth operations and fostering effective team collaboration. Skilled in scheduling, document handling, and communication. Dedicated to achieving company objectives and goals through hard work, integrity, and intelligence. Committed to upholding high standards of confidentiality and privacy.
Overview
12
12
years of professional experience
Work History
Administration Assistant (Receptionist), PCA, PCA-Medication Assistant, Lifestyle Assistant, Floor Supervisor
St Vincent Care Services (Vic)
05.2017 - 04.2020
- Company Overview: Phone 03 92188500
- Phone 03 92188500
- Staff Roster Management.
- Staff Payrolls and time sheets.
- Managed Petty Cash and invoicing.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Maintained inventory of facility supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
PCA, PCA-Medication Assistant, Lifestyle Assistant
Swan Care (Waminda)
02.2015 - 05.2016
- Company Overview: Phone 08 62500051
- Phone 08 62500051
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
PCA, PCA-Medication Assistant, Lifestyle Assistant
Southern Cross Care (Vic)
01.2012 - 01.2015
- Company Overview: Phone 03 95484545
- Phone 03 95484545
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Administered medications as prescribed, preventing adverse reactions or complications.
PCA, PCA-Medication Assistant, Floor Supervisor
Cumberland View Aged Care
01.2009 - 07.2012
- Company Overview: Phone 03 97959166
- Phone 03 97959166
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Customer Service Officer
Coles
01.2012 - 04.2012
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
PCA, PCA-Medication Assistant
Crew Sharp Agency
01.2009 - 01.2011
- Company Overview: Phone 03 95202588
- Phone 03 95202588
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
PCA
Blue Cross Gardenia Chelsea
01.2008 - 01.2009
- Company Overview: Phone 03 97760799
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Phone 03 97760799
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Apply First Aid -
Safe Food handling certificate -
Infection control -
Manual Handling certificate -
Certificate -
in Medical Receptionist
01-2017
Certificate iv - Business Administration And Management
in Business Management
11-2010
Certificate III -
in Food Processing
04.2009
Certificate III -
in Aged Care
11.2008
Bachelor of Education - Computer Science, Economics
Punjab University
Chandigarh06.2007
Finances, Business Management
GNDU
Amritsar, India06.2005
Bachelor of Arts - computer science and economics
GNDU
Punjab, India06.2003
Skills
- Staff Roster Management
- Pay Rolls and time sheets
- Knowledge of medical computing and other Computer applications
- Emergency procedures
- Documentation/ Admissions
- Invoicing
- Excellent communication skills and leadership qualities
- Team Work
- Knowledge of Pracsoft software
- Stock ordering and Data Entry
- Staff Management
- Office Administration
References
Available on Request.
Checks
Current, Can be provided on request
Timeline
Administration Assistant (Receptionist), PCA, PCA-Medication Assistant, Lifestyle Assistant, Floor Supervisor
St Vincent Care Services (Vic)
05.2017 - 04.2020
PCA, PCA-Medication Assistant, Lifestyle Assistant
Swan Care (Waminda)
02.2015 - 05.2016
PCA, PCA-Medication Assistant, Lifestyle Assistant
Southern Cross Care (Vic)
01.2012 - 01.2015
Customer Service Officer
Coles
01.2012 - 04.2012
PCA, PCA-Medication Assistant, Floor Supervisor
Cumberland View Aged Care
01.2009 - 07.2012
PCA, PCA-Medication Assistant
Crew Sharp Agency
01.2009 - 01.2011
PCA
Blue Cross Gardenia Chelsea
01.2008 - 01.2009
Safe Food handling certificate -
Infection control -
Manual Handling certificate -
Certificate III -
in Food Processing
Certificate III -
in Aged Care
Apply First Aid -
Certificate -
in Medical Receptionist
Certificate iv - Business Administration And Management
in Business Management
Bachelor of Education - Computer Science, Economics
Punjab University
Finances, Business Management
GNDU
Bachelor of Arts - computer science and economics
GNDU
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