RAMA BUNG
Five Dock,NSW
Summary
An adaptive & collaborative business leader who utilizes people's strengths and problem solving skills to inspire and lead teams to goals. Empathetic and agile, cultivating high performing , accountable cultures that act with courage and drive growth at scale. Believe in leading by example on diversity, empowerment of teams and building for a strong future. Have a track record of consistently exceeding business KPIs for 11+ years across sales, operations & customer service with an overall work experience of 13 years. Balance of IQ & EQ , genuine interest in people development , high energy and positivity while leading teams and execution and problem solving for building a sustainable future. Worked across multiple stakeholders and complex business problems and have delivered consistently exceptional results over career of 13+ years.
Looking for a workplace that has a genuine interest in solving people's problem through their solutions and services where employees are thriving and are excited to bring huge impact.
Overview
13
13
years of professional experience
Work History
Head of Small Business
Google Japan
03.2022 - Current
- Led the Japan Small Business at Scaled Sales team across all verticals, working with local and global cross functional teams encompassing team leads, media strategists, marketing, product specialists, strategy & operations to deliver annualized 200M growing at 50% y/y.
- Created talent development pipeline for the business and promoted 20% of team.
- Responsible for PwD hiring and doubled hires in 12 months.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recipient of Global DEI Award for Allyship Efforts of training 20+ leaders on Fundamentals of Allyship.
Team Leader
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
01.2019 - 03.2022
- Consistently delivered a double digit growth in business for over $100M annualized revenue business.
- Responsible for talent pipeline creation for new grads and industry professional. Conducted >100 interviews.
- Led hiring efforts with internship program and increased conversions to Full time by 50%
- As a first time people manager, I built and rebuilt the team from 3 to 12 multiple times and was nominated and won Best Manager in 2020 across Sydney
- Communicating right expectations, coaching for sales excellence and growing team members into future sales leaders
- I have coached the team to deliver business growth and customer success for multiple years and successfully launched in AUNZ and APAC.
- Piloted new incentives and coaching tools for the program and expanded them globally sharing experiences and feedback with ey stakeholders.
Market Lead
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
01.2018 - 12.2018
- Identified and generated compelling sales narrative for multiple industries and business objectives in the Lead Generation space, delivering fantastic core results and growing the business to annual run rate of >100M
- Grew the business from single digit to double digit growth in 18 months
- Continued to have org level impact by spearheading APAC & Global LeadGen MMS Toolkit training and mentoring a dozen individuals through this tenure
- Fostered a safe team culture and actively supported my manager on the same.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Senior Account Manager
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
04.2016 - 12.2017
- Built and executed a one of its kind GTM business case for MMS Market Lead role in LG role
- Took complete ownership of the team and showcased pod leadership by coaching peers and pod members
- Analyzed key competitors to respond to competitive threats.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Worked with customers to develop strategic business and account plans.
- Developed deep knowledge of customer businesses and relationship to company objectives.
Account Manager
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
04.2014 - 03.2016
- Worked in a pod and led by example by delivering high impact across my patch of clients.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Onboarded and coached several new joiners into the program to deliver their core results.
Ads Associate
GOOGLE INDIA
05.2010 - 04.2014
- Since joining in 2010 , I thrived in ambiguity and worked across ad approvals, customer support services and in 2012 moved to long tail sales team delivering #1 customer depth and breadth and receiving a 2 week trip to Australia to meet my clients
- I was also promoted twice this time.
- Worked varied hours to meet seasonal and business needs.
- Trained and mentored junior staff on customer service strategies and techniques.
- Created solutions for customers to satisfy specific needs, quality and budget.
Education
Diploma - HRM
St. Francis College For Women
Hyderabad, India 06.2012
Bachelor of Commerce - Finance
St. Francis College For Women
Hyderabad, India 05.2010
Skills
DEI Champion
Strategic Thinking
Planning & Execution
Digital Marketing
Sales Leader
Business Acumen
Skilled Communicator
Additional Information
- Awards & Recognition , Recipient of 117 internal awards and 5 performance based promotions in 11 yrs.
Timeline
Head of Small Business
Google Japan
03.2022 - Current
Team Leader
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
01.2019 - 03.2022
Market Lead
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
01.2018 - 12.2018
Senior Account Manager
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
04.2016 - 12.2017
Account Manager
GOOGLE SYDNEY | GOOGLE CUSTOMER SOLUTIONS
04.2014 - 03.2016
Ads Associate
GOOGLE INDIA
05.2010 - 04.2014
Diploma - HRM
St. Francis College For Women
Bachelor of Commerce - Finance
St. Francis College For Women
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