Ramandeep Kaur
Deanside,VIC
Summary
Highly skilled Clinical Care Coordinator with comprehensive knowledge in patient care, case management and healthcare administration. Proven ability to collaborate with multidisciplinary teams to achieve common goals. Strong interpersonal skills used to foster relationships with patients and families, leading to improved health outcomes. Notable impact made by initiating process improvements that led to increased efficiency in previous roles.
Overview
6
6
years of professional experience
Work History
Clinical Care Coordinator
Mecwacare
Baccus Marsh, Victoria
04.2024 - Current
- Successful assistance twice in last three months with unannounced quality commission visit
- Created a safe environment that promotes positive interactions between patients, family members, significant others through active listening skills during counseling sessions.
- Provided case management services including assisting with referrals, authorizations, eligibility verification, and benefits coordination.
- Assessed patient needs, developed individualized plans of care, and monitored outcomes to ensure effective delivery of health care services.
- Demonstrated excellent communication skills when interacting with patients and families.
- Liaising with quality team to cover the gaps and with AN-ACC team to timely uplifting funding and assessments to reflect and achieve positicve outcomes.
Deputy Facility Manager
Southern Cross Care
Deniliquin
05.2019 - 04.2024
- Transparency in clinical care and escalating concerns for high risk areas to minimize SIRS or proactively making appropriate referrals as needed to deliver safe care.
- Incident management and reporting SIRS and implementing corrective actions to minimize and eliminate future occurrences.
- Participated in the recruitment process for new employees by conducting interviews and making hiring decisions.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Performed regular audits of medical records for accuracy and completeness.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Collaborated with healthcare professionals to develop treatment plans for patients.
- Maintained detailed records of patient progress and outcomes.
- Provided guidance and support to team members regarding clinical best practices.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Monitored quality assurance activities related to clinical operations.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Identified areas requiring improvement or modification based on changes in industry standards or trends.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
- Conducted regular staff meetings to discuss clinical updates, challenges, and strategies for improvement.
REGISTERED NURSE
UNITING CARE
Hawkesbury village, NSW
05.2018 - 04.2019
- Worked in Hawkesbury village, Richmond, NSW with high care needs of the residents with dementia, PEG feedings, meications,complex wound dressings,Male/Female catheterization, palliative care including syrige driver commencing and all relevant documentation
Education
Diploma - leadership and management
Choice Business college
Paramatta12.2018
IRON course -
ETEA
Redfern12.2017
Diploma in Community Welfare
Tafe
Quakers Hill07-2010
IPC
ACIPC
OnlineSkills
- Team Leadership
- Accountability
- Quality improvement
- Care Planning
- Quality Assurance
- Clinical Documentation
- Time Management
Languages
- Punjabi Native speaker
- Hindi Native speaker
- English Highly proficient
Timeline
Clinical Care Coordinator
Mecwacare
04.2024 - Current
Deputy Facility Manager
Southern Cross Care
05.2019 - 04.2024
REGISTERED NURSE
UNITING CARE
05.2018 - 04.2019
Diploma - leadership and management
Choice Business college
IRON course -
ETEA
Diploma in Community Welfare
Tafe
IPC
ACIPC
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