Ramandeep Kaur
Melbourne
Summary
A highly self-motivated individual, with great people skills is ready to take the next step towards a rewarding career . Familiar with rostering, budget planning, conflict resolution and customer relationship management, I am a highly skilled leader with great communication skills who can learn and adapt new things quickly. Aiming to use my knowledge and proven skills to effectively fill this exciting role in your Company.
Overview
14
14
years of professional experience
Work History
Receptionist/Customer Service Representative
Mr Hive Kitchen & Bar
01.2017 - 05.2024
- Reservation software management (Seven rooms, Respak, People soft HR & Finance)
- Attending large number of inbound and outbound calls on daily basis
- Meeting with guests to discuss their needs
- Dinner service planning
- Positive, approachable
- Staff leadership
- Interacting with guests on daily basis
- Handling customer queries and being a first point of contact if there is a complaint
- Maintaining relationship with the other internal and external departments
- Customer Relationship management
- Resolving problems quickly, efficiently, and courteously
- Handling large group arrival in the venue
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Helped office staff prepare reports and presentations for internal or client-related use.
Bar Attendant
Crown Melbourne
01.2015 - 12.2017
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Guest Service Representative/Call Center
Crown Melbourne
08.2010 - 01.2015
- Answering customer calls regarding function inquiries, reservations, payments and general guest enquiries.
- Replying to guests emails regarding function and confirm bookings
- Managing large number of calls during peak hour
- Provide exceptional customer service and lead staff to do the same
- Respond to customer feedbacks quickly and resolve them effectively
- Develop strategies for improving customer's experience
- End of the night register reconciliation
- General cashiering
- Responded to guest inquiries to maximize guest satisfaction.
- Balancing the cash till at the end of the shift
- Scheduled and confirmed restaurant reservations for guests
- Handled customer complaints to satisfy and retain guests and forwarding them to the relevant department
Education
Basic skills of computer - Ms.Word,Excel,Opera
Crown College
Diploma - Hospitality Management
MITH Melbourne
01.2010
Skills
- Excellent verbal and written communication skills
- Ability to work collaboratively
- Ability to work independently
- Problem resolving skills
- Negotiation skills
- Experience in managing performance reviews
- Passion for customer satisfaction
- Ability to influence the team
- Ability to remain calm under difficult situations
- Excellent time management skills
Reference
Available on request
Timeline
Receptionist/Customer Service Representative
Mr Hive Kitchen & Bar
01.2017 - 05.2024
Bar Attendant
Crown Melbourne
01.2015 - 12.2017
Guest Service Representative/Call Center
Crown Melbourne
08.2010 - 01.2015
Diploma - Hospitality Management
MITH Melbourne
Basic skills of computer - Ms.Word,Excel,Opera
Crown College
Similar Profiles
Ashley CecconAshley Ceccon
MOD - Manager On Duty at The Hive Kitchen & BarMOD - Manager On Duty at The Hive Kitchen & Bar
Velvet WalshVelvet Walsh
Work Experience at The Hive Beauty BarWork Experience at The Hive Beauty Bar
MEGAN WETHERBEEMEGAN WETHERBEE
Server at The Hive Bar & GrillServer at The Hive Bar & Grill