Ramandeep Kaur
Canungra,QLD
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Barista
O’Reilly
03.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Used POS system to accurately enter orders and process payments.
Waitress Trainer
O’Reilly
06.2022 - 03.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Education
RSA
Online
Skills
- Table Bussing
- Opening and Closing Duties
- Beverage Preparation
- Food Running
- Cash Handling
- Espresso Machine Operation
- POS Systems
- Menu Memorization
- Foam Art
- Team Player
- Smoothie Making
- Friendly and Outgoing
- Active Listener
- Cash Register Operation
- New Hire Training
- Table Setting Knowledge
Timeline
Barista
O’Reilly
03.2023 - Current
Waitress Trainer
O’Reilly
06.2022 - 03.2023
RSA
Online
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