Ramandeep Kaur
Launceston,Tasmania
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through all these years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 7 years of experience building community and developing social skills through incremental therapeutic techniques. Caring and empathetic with years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Reliable Admin and Support Coordinating enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support Coordinator
2 Care Support Services
01.2023 - Current
- Helping my participants to build capacity and understand their
NDIS plan. Making sure they are getting best out of their plan. - Maintained and verified accuracy of records and generated
miscellaneous reports. - Arranging respite for clients across Australia
- Coordinated meetings and events for internal and external groups.
- Co-ordinated the right supports for my participants. Helping them
to engage them with NDIS allied health professionals as well as
with mainstream professionals. - Helping participants to prepare for the reports.
- Developed and maintained relationships with customers to
enhance customer satisfaction. - Set priorities and problem-solved workflow issues to maintain
rapport with customers and managers. - Building a safe support circle for my participants and helping them
to build knowledge about the supports available.
Administrative Officer
Calvary Riverside View
10.2022 - Current
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Developed strategies to streamline and improve office procedures.
- Completed daily logs for management review.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Personal Care Assistant
Calvary Riverside View
04.2021 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Personal Care Assistant
INTEGRATED LIVING
03.2021 - Current
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Helped clients navigate social services system and access needed resources.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Completed regular check-ins and progress report for each client.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Ran errands for patients, did shopping, and picked up other necessities.
- Transported clients to and from medical appointments with safety and efficiency.
Community Support Worker
SENIOR HELPERS (community care)
01.2021 - 03.2023
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Managed caseload to satisfy multiple patients with diverse needs.
- Provided patient and family education on available resources and self-care strategies.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Excellent communication skills, both verbal and written.
- Assisted clients with obtaining housing, employment and support resources.
Personal Care Assistant
MERCY PLACE EAST MELBOURNE
01.2018 - 01.2021
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
Personal Care Assistant
HOMESTYLE AGED CARE POINT COOK MANOR
04.2015 - 01.2018
- Monitored and assisted residents through individual service plans.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
Personal Care Assistant
CREWESHARP RECRUITMENT AGENCY
01.2015 - 01.2018
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Personal Care Assistant
RON CONN WINTRINGHAM AGED CARE
12.2014 - 02.2015
Education
Diploma - Diploma Of Community Services
Australian Institute Of Business And Technology
Hobart, TAS09.2022
Master of Accounting - Accounting And Finance
Melbourne Polytechnic
Preston, VIC12.2020
Certificate III - Certificate Iii in Disability And Aged Care
VICSEG New Futures
Coburg, VIC12.2014
Bachelor of Arts -
Guru Nanak Dev University
Amritsar04.2012
Skills
- Filing
- Report Preparation
- Budgeting and finance
- Work Coordination
- Supervision and leadership
- Microsoft Office
- Mobility Assistance
- Documentation and Recordkeeping
- Schedule Coordination
- Appointment Scheduling
- Administrative Support
- Support Services
- Supervising staff
- Data Acquisition
- Scheduling
- Mail distribution
- Mail handling
- Office Management
- Microsoft Excel
Accomplishments
- Maintained high standards of occupational health and safety including the safe
- Displayed flexibility in working additional shifts on short notice.
Languages
English
Hindi
Punjabi
Roles And Responsibilities
- Assist with toileting showering
- Turning and position of the client
- Assistance with eating, meal preparation
- Assistance with medication
- Dressing and undressing of the clients
- Appropriate reporting of changing in clients
- Transfers and ambulation
- Shopping and Domestic assisting
- Domestic Cleaning
Qualification Education
- Certificate III in Aged Care
- Masters In Accounting
- Diploma of Community Services
- Certificate of Manual Handling
- First Aid Certificate
- CPR Certificate
- NDIS Certificate
- Advanced computer skills
- Hand Hygiene Course
- Course in VICSEG New Futures
- Certificate in Manual Handling Training
- Police Check
- Awareness of Workplace, Health & Safety
- Working with vulnerable people and NDIS
- Driving License
- Covid 19 related courses
- Infection control
References
- Parminder Kaur, REGISTERED NURSE, Calvary Riverside View, 0450949786
- Gursev Singh, Mercy Place East Melbourne, 0432167922
Hobbies and Interests
- Believe in myself
- Adaptable
- Observant, with an eye for detail
- Safety-conscious and hard working
- Proactive and friendly
- Responsible
- Able to follow instructions and punctual
- Interesting in nursing
- Very confident in holistic care, personal care
- Advanced computer skills
Certification
Manual handling
First Aid
Fire Training
Timeline
Support Coordinator
2 Care Support Services
01.2023 - Current
Administrative Officer
Calvary Riverside View
10.2022 - Current
Personal Care Assistant
Calvary Riverside View
04.2021 - Current
Personal Care Assistant
INTEGRATED LIVING
03.2021 - Current
Community Support Worker
SENIOR HELPERS (community care)
01.2021 - 03.2023
Personal Care Assistant
MERCY PLACE EAST MELBOURNE
01.2018 - 01.2021
Personal Care Assistant
HOMESTYLE AGED CARE POINT COOK MANOR
04.2015 - 01.2018
Personal Care Assistant
CREWESHARP RECRUITMENT AGENCY
01.2015 - 01.2018
Personal Care Assistant
RON CONN WINTRINGHAM AGED CARE
12.2014 - 02.2015
Diploma - Diploma Of Community Services
Australian Institute Of Business And Technology
Master of Accounting - Accounting And Finance
Melbourne Polytechnic
Certificate III - Certificate Iii in Disability And Aged Care
VICSEG New Futures
Bachelor of Arts -
Guru Nanak Dev University
Manual handling
First Aid
Fire Training
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