Ramchandra Ghimire
Melbourne ,VIC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Relations Officer
Amplifon
09.2023 - Current
- Followed up with customers after their purchase to ensure their satisfaction was met.
- Provided customer service by responding to inquiries and resolving complaints in a timely manner.
- Established best practices for efficient handling of incoming calls from customers seeking support or assistance.
- Assessed customer satisfaction levels through surveys and follow-up calls.
- Assisted customers with product selection, order placement, payment processing, shipping information, and returns and exchanges.
- Maintained accurate records of customer interactions and transactions for future reference.
Business Specialist
TSA Group
Australia
06.2022 - 09.2023
- Maintained meticulous recordkeeping of sales reports, revenue reports and invoices.
- Conducted market research to assess customer needs, preferences, and trends.
- Conducted research to identify new markets.
- Maintained client relationships through regular contact regarding product updates and new features.
- Performed financial analysis using industry-specific tools such as QuickBooks and Excel spreadsheets.
- Analyzed customer feedback data to identify areas for improvement in product offerings.
Education
Master's degree - ERP and business analytics
Federation University Australia
01.2020
Skills
- Sales Proficiency
- Customer Relations
- Training and Mentoring
- Customer Service
- Time Management
- Customer Relationship Management (CRM)
- Understanding Customer Needs
- Problem-Solving
Websites
Timeline
Customer Relations Officer
Amplifon
09.2023 - Current
Business Specialist
TSA Group
06.2022 - 09.2023
Master's degree - ERP and business analytics
Federation University Australia
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