Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic
Rami Kaur

Rami Kaur

Sydney,NSW

Summary

  • Results-driven Risk Analyst with over seven years of experience in risk management, compliance auditing, and performance optimization across the financial, retail, and technology sectors. Skilled in anomaly detection, reducing fraudulent transactions by 80%, and enhancing operational efficiency by 40% through strategic SOPs and data-driven insights. CISA-certified with a Master of Information Systems, I excel in advanced data analysis (Excel, SAP), regulatory documentation, and cross-functional risk coordination. Recognized for exceeding KPIs and delivering under pressure, I am committed to advancing organizational risk resilience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service (Contract)

Solventum
08.2024 - Current
  • Manage customer experience and service through inbound and outbound sales enquiries.
  • Provide on-demand support to customers for account management and order lifecycle management.
  • Partner with operations and sales team to ensure customer orders are fulfilled and availability of stock.
  • Manage customer data and privacy security risks and order quality management.
  • Developed valuable skills across salesforce and finance systems to support day to day sales operations of the business.
  • Achieve 100% of performance KPIs by completing orders totalling $1m per day on average.

Performance Analyst (Contract)

BGIS
01.2024 - 06.2024
  • Monitor and analyse large performance data sets of managed facilities against business KPIs and benchmarks, with a portfolio value of $100k per day.
  • Manage on average 40+ daily work orders across managed facilities from generation to completion.
  • Partner with stakeholders and vendors to produce periodic and ad-hoc performance reports with analysis to support insightful decision making.
  • Deployed advanced excel formulas and data management principles to query work orders from the database and maintain asset registers which reduced time and effort by 80%.
  • Developed SOPs and facilitated trainings to upskill staff on better use of systems to generate reports and process orders.
  • Implemented a second approval process through data validation procedures to resolve legacy non-compliant orders and prevent future instances. A SOP was developed to further enhance and embed risk management requirements.

Compliance Officer

Samsung Electronics
06.2021 - 01.2024
  • Conduct audits to identify non-compliance issues across warranty claims process, work health safety standards, service delivery KPIs of third-party vendors and internal company operational policies.
  • Develop and implement compliance policy and SOPs including the training of staff across the business.
  • Partner with senior stakeholders across the business to validate third-party financial data, monitor warranty claim processes, forecast business risks and provide actionable recommendations.
  • Successfully improved operational efficiency by 40% through process improvements from audits conducted and root cause analysis performed.
  • Reduced risk of fraudulent transactions from 10 to 2 within 4 months through audit procedures performed.
  • Enhanced stock take accuracy by 15% to nil errors.
  • Implemented customer privacy protocols for returned devices and third-party interactions.
  • Introduced GPS trackers for monitoring imported product transfers.
  • Transformed the good receipt process, resulting in a 10% reduction of errors related to incorrect receipting processes.

Store Leader

Travelex Money Exchanger
09.2017 - 03.2021
  • Oversee the store operations and ensure transactions follow AML regulatory requirements.
  • Conduct KYC, CDD and SDD procedures including reporting of any suspicious transactions or activities (SAR).
  • Oversee finance compliance operations of the store across profit and loss management, daily bank reconciliations and monitor store budgets against KPIs.
  • Received 3 company awards for outstanding store performance and leadership - 'Think like a boss', 'Best sales consultant of the year' and 'The Travelex Voice'.
  • Achieved 100% of store KPI targets as the store leader.

Education

Bachelor of Computer Science -

Guru Nanak Dev. University
India
06-2026

Graduate certificate - organisational leadership

Excelsia College
Australia
03.2024

Master of Science - Information System

University of South Queensland
Australia
09.2017

Skills

  • Risk analysis and detection
  • Internal audit, compliance auditing, and documentation
  • Anti-money laundering compliance
  • Customer due diligence
  • Supplier due diligence
  • Fraud investigation
  • Process optimization
  • Policy development
  • KPI reporting, KPI tracking, and optimization
  • Regulatory compliance
  • Financial analysis
  • Data analysis and trends
  • Stakeholder management
  • Quality assurance
  • Incident response and investigation
  • SOP development and training
  • Data analysis (Excel, SQL, SAP)
  • Cross-functional coordination
  • Health, safety, and environmental risk mitigation
  • Technical risk monitoring (GPS, IT systems)
  • Crisis management

References

Available upon request

Accomplishments

  • Reduced fraud by 80% and efficiency by 40% at Samsung via audits and SOPs
  • Achieved 100% KPIs at Travelex, Solventum, and Telstra, managing high-volume operations
  • Earned 'Best Sales Consultant' and 'Think Like a Boss' at Travelex in 2018
  • Completed a 6-month training in 3 months at Samsung, noted for rapid learning

Certification

  • CISA cert prep: auditing information systems
  • Business analyst and project manager collaboration
  • Preparing for an audit
  • GDPR compliance: essential training
  • Risk management ISO 31000: 2009

Timeline

Customer Service (Contract)

Solventum
08.2024 - Current

Performance Analyst (Contract)

BGIS
01.2024 - 06.2024

Compliance Officer

Samsung Electronics
06.2021 - 01.2024

Store Leader

Travelex Money Exchanger
09.2017 - 03.2021

Bachelor of Computer Science -

Guru Nanak Dev. University

Graduate certificate - organisational leadership

Excelsia College

Master of Science - Information System

University of South Queensland

Similar Profiles

CREATE PROFILE
Rami Kaur