Ramit Kumar Chaudhary
Coburg,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Team Leader
Franco & Co
03.2019 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Customer Service Representative
Coles Express
09.2021 - 10.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Front End Developer (Intern)
Saras Care
07.2021 - 10.2021
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Professional year -
PERFORMANCE EDUCATION
Melbourne, Australia10.2021
Bachelor of Information Technology -
SOUTHERN CROSS UNIVERSITY
Melbourne, Australia07.2020
Diploma of Business -
SOUTHERN CROSS UNIVERSITY
Melbourne, Australia06.2018
Skills
- Work Planning
- Documentation and Reporting
- Team Supervision
- Technical Support
- Cross-browser compatibility
- Responsive design
- HTML5 expertise
- Code Debugging
- Problem-Solving
- Troubleshooting
- Java
Accomplishments
- Supervised team of 7 staff members.
Photography, Cooking, Gaming, Listening to Music, Cooking,
I love photography with the nature
Languages
English
Full Professional
Hindi
Professional Working
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Coles Express
09.2021 - 10.2022
Front End Developer (Intern)
Saras Care
07.2021 - 10.2021
Team Leader
Franco & Co
03.2019 - Current
Professional year -
PERFORMANCE EDUCATION
Bachelor of Information Technology -
SOUTHERN CROSS UNIVERSITY
Diploma of Business -
SOUTHERN CROSS UNIVERSITY
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