Ramneek Bal
melton south,VIC
Summary
Detail-oriented administrative professional with a strong commitment to quality and efficiency. Embraces new challenges and fosters collaboration within teams. Seeking to leverage skills in a role that contributes to organizational success.
Overview
7
7
years of professional experience
Work History
customer service & administrative (casual)
Jb Hifi
06.2025 - Current
- Managed and resolved customer tickets using Zendesk, ensuring timely support and resolution
- Delivered professional and courteous customer service via email, enhancing customer satisfaction
- Respond to enquiries promptly, providing accurate and effective solutions
- Assisted customers with account setup and service-related support, facilitating smooth onboarding
- Collaborate with internal teams to ensure timely and effective resolution of customer requests
- Perform administrative duties, including data entry, filing, and record management
- Maintain and update customer records and documentation with precision
- Process payments, refunds, and account adjustments accurately
- Provided customer service and administrative support to enhance operational efficiency. – JB Hi-fi
customer service & Administrator(causal )
Toll Global Logistics - Industrials
10.2024 - 01.2025
- Managed customer accounts and enquiries to ensure exceptional service delivery.
- Liaising with customers regularly regarding order status and providing updates as required
- Communicated with customers to gather feedback and address concerns. regularly regarding order status and provided updates.
- Performed various administrative tasks to support office operations.
- Updated and maintained customer database to ensure accurate information and improve customer interactions.
ACCOUNTS PAYABLE / customer service
Quest Southbank
05.2022 - 08.2024
- - Provided in-person customer service at the office
- - Delivered phone-based customer support
- - Resolved customer inquiries and issues
- - Managed and documented customer interactions
- - Processed customer payments and refunds accurately with accuracy, ensuring prompt financial transactions
- - Achieved high customer satisfaction through effective issue resolution and support
- - Efficiently managed high volume of customer calls, ensuring timely resolution of inquiries
- Reviewed and verified invoices for accuracy and compliance.
- Preparing and processing weekly & monthly EFT & Check payments
- Entering supplier invoices into the system. (SAP)
- Following authorization process for payment of invoices.
- Ensuring all invoices are paid within agreed.
- Managed daily banking operations to maintain financial records and General ledger reconcile.
- Reviewed and reconciled daily bank statements for accuracy.
- Transferred funds to bank accounts to manage financial transactions.
- Outlined and managed daily duties and responsibilities for the team.
Administrator
J&E services pty ltd.
Melbourne
02.2020 - 08.2021
- Collaborated with Administrative Officer (Records Management) to register, classify, file, and distribute all correspondence, ensuring organized communication flow.
- Provided administrative support to the relevant department.
- Maintain various documents and templates relevant to building and planning.
- TRIM all the relevant documents received by builders and building surveyors
- Processed receipts for incoming EFT and cheques daily, maintaining accurate financial records.
- Executed daily bank reconciliation to ensure accurate financial records.
- Responsibilities:
Education
Master - Business Administration
Bachelors - Commerce
Skills
- Customer service excellence
- Administrative support
- Data Accuracy
- Detail-oriented management
- Microsoft Office proficiency
- Xero accounting
- QuickBooks software
- TRIM software
- RAMCO software
- TEAMS software
- MLS software
- Excellent communication skills both verbal and written
- Leadership and teamwork
- Team collaboration
- Compliance Certification
- Computer and technology savvy
Timeline
customer service & administrative (casual)
Jb Hifi
06.2025 - Current
customer service & Administrator(causal )
Toll Global Logistics - Industrials
10.2024 - 01.2025
ACCOUNTS PAYABLE / customer service
Quest Southbank
05.2022 - 08.2024
Administrator
J&E services pty ltd.
02.2020 - 08.2021