Yina Utria
South Yarra,VIC
Summary
Reliable and adaptable professional with extensive experience in customer service, hospitality, and administrative support. Proven ability to thrive in high-end, fast-paced environments while delivering exceptional service. Adept at multitasking, leading teams, and supporting business operations. Bilingual in English and Spanish, with strong communication, time management, and organisational skills. Seeking a dynamic role where I can contribute to business success and further develop my expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative (Casual Worker)
Landes Warehouse
Chapel Street
01.2023 - 01.2024
- Assisted customers with product selection, inquiries, and tailored recommendations to enhance their shopping experience
- Handled transactions, returns, and exchanges with accuracy and efficiency
- Maintained a well-organised store environment by restocking shelves and managing inventory
- Supported visual merchandising initiatives to drive sale
Customer Service Associate
Chemist Warehouse
Hawthorn East
05.2022 - 11.2023
- Delivered personalised customer service, assisting clients with product inquiries and purchases
- Processed payments and handled returns/exchanges while ensuring accuracy and professionalism
- Supported store operations, including stock management and product placement
Personal Assistant & Project Support
A1 Marketing Solutions
Melbourne
01.2018 - 01.2019
- Provided administrative support to senior management, including scheduling meetings and managing correspondence
- Served as a client liaison, ensuring professional and timely communication
- Conducted research and prepared reports to support business development and marketing projects
- Assisted with daily operations, including phone/email communication and documentation management
Education
Bachelor Degree - International Business
Cooperative University of Colombia
01.2013
Certificate - Digital Marketing (Focus: SEO & Social Media)
Cooperative University of Colombia
01.2013
Skills
- Customer Service Excellence
- Bilingual Communication
- Time Management
- Multitasking
- Adaptability
- Problem-Solving
Hobbies and Interests
- Travel: Passion for exploring different cultures and destinations.
- History & Geography: Enthusiastic about learning historical and geographical insights worldwide.
- Outdoor Activities: Enjoys daily walks to maintain an active lifestyle.
References
Robert Bailey, Director, Solar Worx, 0405 122 919
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative (Casual Worker)
Landes Warehouse
01.2023 - 01.2024
Customer Service Associate
Chemist Warehouse
05.2022 - 11.2023
Personal Assistant & Project Support
A1 Marketing Solutions
01.2018 - 01.2019
Bachelor Degree - International Business
Cooperative University of Colombia
Certificate - Digital Marketing (Focus: SEO & Social Media)
Cooperative University of Colombia