Summary
Overview
Work History
Education
Skills
Websites
Timeline
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RAMNEEK SINGH

Adelaide,South Australia

Summary

A dynamic and detail-oriented Customer Service Representative with over 7 years of experience in customer- facing roles within banking and retail sectors. My positions at a leading bank and a prominent store in Rundle Mall have enabled me to develop strong interpersonal communication skills, expertise in conflict resolution, and a robust customer service approach. Frequently recognised by previous employers for my efficiency, problem-solving abilities, team collaboration, reliability, adaptability, and aptitude to digest large amounts of information and learn new skills to keep developing further.

Overview

4
4
years of professional experience

Work History

Retail Team Member

Myer
12.2020 - Current
  • Consistently exceed company targets and KPIs
  • Built customer loyalty and retention by providing exceptional shopping experiences
  • Actively engaged customers to offer assistance and information on store merchandise
  • Assists with inventory, including receiving and stocking merchandise
  • Managing payment processing and maintaining accurate reconciliation of the POS system.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Partnerships

Westpac
12.2020 - 03.2021
  • Worked with teams to process high priority financial aid by analysing customers assets and liabilities
  • Had to formulate innovative solutions tailored to each customer
  • Transferring home loans to the next of kin in accordance with wills and the deceased's wishes
  • Maintained constant communications with nominated third parties to understand customers financial and domestic circumstances, thereby alleviating customer financial stress
  • Used backend software to analyse customer spending habits for eligibility for customized loan repayments
  • Employed effective time management techniques to meet stringent deadlines during the nationwide
  • COVID-19 pandemic.

Customer Service Consultant

BT Financial
04.2020 - 07.2020
  • Processed COVID-19 Early Release Superannuation Payments
  • Utilised backend software and multiple platform interfaces simultaneously to process and validate payments
  • Gained extensive knowledge in data entry, analysis, and financial reporting/management systems
  • Worked with different teams to complete high priority requests
  • Identified and prevented fraudulent requests while processing repayments
  • Managed timelines for various sections, including investigating and processing payment requests and coordinating hybrid meeting schedules.

Customer Service

On The Run
01.2020 - 05.2021
  • Professional barista - Operated and maintained espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment’s.
  • Enhanced customer loyalty through effective communication and problem resolution.
  • Complied with occupational Health and Safety code while preparing orders.
  • Trained new team members and managed store operations single handed.

Investment Banking Virtual Experience

J.P. Morgan
07.2023 - 07.2023
  • Find Mergers and Acquisition targets
  • Target information and auction process
  • Financial Analysis – run the numbers
  • Provide an investment recommendation.

You X CommBank Virtual Experience

Commonwealth Bank
07.2023 - 07.2023
  • CommBank Next Chapter: Written Communication
  • CommBank Next Chapter: Communications Planning
  • Grean Loan: Data Analysis

Audit and Assurance Virtual Experience

KPMG
07.2023 - 07.2023
  • Risk Assessment
  • Audit Risk Assertions
  • Create an Audit Lead sheet and Perform a Preliminary Analytical Review
  • Assess Impairment of Assets for Sports Retailers United
  • Prepare a Management Letter for the Board of Directors of Miners United.

Education

Bachelors of Aeronautical Engineering With Finance -

University of Adelaide
Adelaide, SA
12.2025

High School Diploma -

CHRISTIAN BROTHERS COLLEGE
Adelaide, SA
12.2018

Skills

  • Analysis
  • Proficient in Excel, Java, C and C
  • Strong teamwork abilities with cross-cultural
  • Innovative with strong attention to detail
  • Strong organisational and time management skills
  • Excellent analytical, quantitative, and interpretative skills
  • Excellent project management and problem- solving skills

Timeline

Audit and Assurance Virtual Experience

KPMG
07.2023 - 07.2023

Investment Banking Virtual Experience

J.P. Morgan
07.2023 - 07.2023

You X CommBank Virtual Experience

Commonwealth Bank
07.2023 - 07.2023

Retail Team Member

Myer
12.2020 - Current

Customer Partnerships

Westpac
12.2020 - 03.2021

Customer Service Consultant

BT Financial
04.2020 - 07.2020

Customer Service

On The Run
01.2020 - 05.2021

Bachelors of Aeronautical Engineering With Finance -

University of Adelaide

High School Diploma -

CHRISTIAN BROTHERS COLLEGE

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RAMNEEK SINGH