Ramona Emanuela Cupsa

• Assisted in patient preparation and comfort during dental procedures.
• Managed sterilization of instruments and maintained cleanliness of treatment areas.
• Developed strong relationships with patients, fostering a welcoming environment.
• Supported dentists by efficiently organizing tools and materials during procedures.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanour.
• Contributed to office organization by maintaining accurate patient records and updating files regularly.
• Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

Prepared examination rooms, ensuring compliance with health and safety standards.

• Trained junior staff in clinical procedures and best practices for efficiency.
• Implemented workflow improvements that streamlined operations and reduced wait times.
• Oversaw inventory management, ensuring availability of necessary dental supplies and equipment.
• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
• Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
• Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
• Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
• Contributed to practice growth through excellent customer service that led to increased referrals from satisfied patients.

• Collaborated with dentists to perform chairside assistance during various procedures.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

• Managed customer service and supervised with head employer on accounts and stock