Summary
Overview
Work History
Education
Skills
References
Timeline
AccountManager

Ramu Boppana

Craigieburn

Summary

Dedicated and experienced IT Support Consultant with three years of expertise in providing technical assistance in healthcare environments. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

4
4
years of professional experience

Work History

IT Support Engineer

Eastern Health
12.2022 - Current
  • Provide technical support to end-users, addressing hardware and software issues promptly
  • Diagnose and resolve connectivity issues, system errors, and application malfunctions
  • Install, configure, and maintain computer systems, printers, and other peripherals
  • Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems
  • Respond to help desk tickets, emails, and calls, ensuring timely and effective issue resolution
  • Conduct user training sessions to enhance end-user knowledge and facilitate self-help
  • Log and track incidents in a help desk ticketing system
  • Prioritize and escalate issues as needed to ensure timely resolution.

Desktop Service Specialist

Royal Melbourne Hospital
01.2020 - 11.2022
  • Supported users in Windows and Mac Environment, addressing issues related to operating systems, software applications, and hardware components
  • Implemented and maintained antivirus software to ensure system security
  • Assisted in the deployment and configuration of new computers and mobile devices
  • Collaborated with vendors to facilitate hardware repairs and replacements
  • Contributed to the development and maintenance of IT documentation and knowledge base.

Education

Master of Information Technology -

Charles Stuart University
08.2019

Bachelor of Science - Electronics And Communications Engineering

JNTU K
INDIA
05.2016

Skills

  • Customer Service
  • Troubleshooting Network Issues
  • ITIL Knowledge
  • Account Administration
  • Hardware upgrades
  • LAN/WAN
  • Active Directory Management
  • Microsoft365, SharePoint
  • Hardware and Software Configuration
  • Active Directory
  • Microsoft Azure

References

Available upon request

Timeline

IT Support Engineer

Eastern Health
12.2022 - Current

Desktop Service Specialist

Royal Melbourne Hospital
01.2020 - 11.2022

Master of Information Technology -

Charles Stuart University

Bachelor of Science - Electronics And Communications Engineering

JNTU K

Similar Profiles

CREATE PROFILE
Ramu Boppana