Ramya Parupati
Melbourne,VIC
Summary
Professional Summary
Dedicated Claims Consultant with expertise in managing claims processes, ensuring accurate assessments, and delivering exceptional customer service. Skilled in analyzing claims, identifying discrepancies, and providing tailored solutions to resolve issues efficiently. Strong organizational and communication skills with a commitment to accuracy and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Claims Consultant
TSA Group (Client - IAG)
03.2024 - Current
- Managed and validated complex payouts, ensuring data integrity, and minimizing financial leakage through precise, error-free processes. Collaborated with the team leader to implement process improvements, resulting in reduced errors, and enhanced productivity.
- Facilitated training sessions for team members on handling complex claims, and introduced process optimization techniques, leading to enhanced efficiency and a measurable reduction in customer complaints.
Customer Verification Advisor
Flutter International
08.2020 - 05.2022
- Identified potential fraudulent activities through data analysis, proactively addressing customer concerns, and ensuring a secure platform experience.
- Provided insights to support customer-focused risk management strategies, and validated identities to enhance platform security and trust.
Senior Analyst
Virtusa Consulting Services Pty Ltd (Client - Google)
04.2017 - 08.2020
- Collected, tracked and evaluated current business' and market data and discussed advertising strategies with clients and stakeholders to stay abreast of industry or business trends.
- Conducted data cleaning and transformation processes to align datasets with client requirements, enhancing the quality and accuracy of insights for decision-making.
Technical Support Associate
Tech Mahindra
04.2015 - 12.2015
- Utilized diagnostic tools and network monitoring applications to troubleshoot customers' network issues. Identified and resolved issues to ensure seamless network functionality, and improve operational efficiency.
- Collaborated with IT and Network teams to implement data-driven preventive measures, reducing downtime, and increasing overall system stability, contributing to improved productivity for the company.
Education
Masters - Data Analytics
Melbourne Institute of Technology
12.2023
B.Tech - Electronics and Communication Engineering
SR University
04.2015
Skills
- Case management
- Claims investigation
- Payment processing
- Customer service
- Time management abilities
- Multitasking Abilities
- Claims analysis
- Active listening
- MS Excel
Timeline
Claims Consultant
TSA Group (Client - IAG)
03.2024 - Current
Customer Verification Advisor
Flutter International
08.2020 - 05.2022
Senior Analyst
Virtusa Consulting Services Pty Ltd (Client - Google)
04.2017 - 08.2020
Technical Support Associate
Tech Mahindra
04.2015 - 12.2015
Masters - Data Analytics
Melbourne Institute of Technology
B.Tech - Electronics and Communication Engineering
SR University
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