Hi, I’m
Ramya Keerthi Gali
Hornsby,NSW
Summary
Dynamic and organized professional with extensive experience at No Gaps Dental, excelling in reception desk management and administrative support. Proven ability to enhance patient satisfaction through effective communication and efficient call handling. Skilled in data entry and maintaining strict adherence to HIPAA guidelines, ensuring a secure and welcoming environment.
Overview
3
years of professional experience
Work History
No Gaps Dental
Receptionist
05.2024 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Corresponded with clients through email, telephone, or postal mail.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanour.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately(HICAPS), ensuring prompt payment from both patients and insurance providers.
Dental Specialists of Turramurra
Dental Assistant
03.2024 - 12.2024
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Vinay's Dental Care
Associate Dentist
03.2022 - 12.2023
Education
Australian Catholic UniversitySydney, NSW
Master of Science from Health Care Management
12-2025
MallaReddy Institute of Dental SciencesHyderabad, India
Bachelor of Science from Dental
03-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Administrative support
- Documentation and reporting
- Reception desk management
- Positive and professional
Languages
English
Full Professional
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Receptionist
No Gaps Dental
05.2024 - Current
Dental Assistant
Dental Specialists of Turramurra
03.2024 - 12.2024
Associate Dentist
Vinay's Dental Care
03.2022 - 12.2023
Australian Catholic University
Master of Science from Health Care Management
MallaReddy Institute of Dental Sciences
Bachelor of Science from Dental
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