Ran Yi
Banking Consultant
Okakleigh,Australia
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Business Analyst Associate Intern
CLSA Premium – A CITIC Securities Company
Melbourne, VIC
04.2021 - 07.2022
- Collaborated with team members to achieve target results.
- Event planning: Planning various events to attract potential customers and achieve transactions; carrying out online promotion platforms such as Instagram, Facebook.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Product marketing: Selling foreign exchange, precious metals, crude oil and other financial derivative products & establishing strategic partnerships with major clients such as foreign trade companies and immigration companies.
Salesperson
Furniture Company
Clayton South, VIC
05.2020 - 05.2021
- Managed and developed sales team.
Evaluated performance against goals and implemented appropriate development plans. Worked to build relationships with customers and built potential for additional sales. - Managed and developed sales team.
- Attracted new clientele and developed customer relationships by hosting product-focused events. Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Meet customer needs through social media, phone or email, develop new customers, maintain, consolidate and expand existing customers, and complete customer transactions through volume of calls, customer coverage, and customer information integrity.
- Collect and integrate customer information and furniture information, cooperate with the financial accounts receivable manager to manage personal accounts receivable and ensure the cash flow of the company.
- Assist in schedule and time arrangement, complete the tasks assigned by Account Manager and other superior.
Customer Service Manager
Eastern Dumpling House
Carnegie, VIC
04.2019 - 04.2021
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Education
Master of Business Information System - IT
Monash University
Melbourne, VIC 08.2019 - 01.2021
Bachelor of Petroleum Engineering - Engineering
Chongqing Uni of Tech
CHINA 09.2013 - 07.2017
Skills
Mandarin Skills
Customer oriented with retail experience
Able to handle multiple tasks at the same time and be able to work under pressure
Initiative, initiative, enthusiasm, patience
Enjoy working in a collaborative team environment
Active users and enablers of technology
Software,UI
Timeline
Business Analyst Associate Intern
CLSA Premium – A CITIC Securities Company
04.2021 - 07.2022
Salesperson
Furniture Company
05.2020 - 05.2021
Master of Business Information System - IT
Monash University
08.2019 - 01.2021
Customer Service Manager
Eastern Dumpling House
04.2019 - 04.2021
Bachelor of Petroleum Engineering - Engineering
Chongqing Uni of Tech
09.2013 - 07.2017