Experienced professional and leader with a proven track record in team leadership, strategic planning, and problem-solving. Recognized for outstanding communication skills, adaptability, and reliability. Skilled at fostering a productive and positive work environment in the face of changing circumstances.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RESIDENTIAL SERVICES LEAD / TEAM LEADER
Able Australia
05.2023 - Current
Evaluated staff performance and provided coaching to address inefficiencies.
Frequently inspected SIL area to verify proper equipment operation.
Supervised team members to confirm compliance with set procedures and quality requirements.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with clients through positive attitude and attentive response.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Work closely with Line Manager to Managed leave requests and absences and arranged covers to facilitate smooth flow of supports to SIL house.
Conducted regular reviews of operations and identified areas for improvement.
Collected, arranged, and input information into database system
Work Closely with Stakeholders and NDIS
DISABILITY SUPPORT WORKER
Able Australia
12.2017 - Current
Facilitated support groups for patients and families dealing with chronic illnesses.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Prepared nutritious meals to meet individual dietary needs for clients.
Kept detailed daily logs with care actions, patient behaviors, and incidents.
Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Transported patients via wheelchair to and from rehabilitation and daily activities.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Maintained safety with tidy, clean, and hazard-free home environments.
CARE GIVER
Home Instead
06.2024 - 10.2024
Facilitated support for patients and families dealing with aged and chronic illnesses.
Monitored client vital signs, provide the best support to client and family with care.
Record the support of care in the Case Notes
KEY WORKER
Able Australia
09.2022 - 05.2023
Maintain good relationships with clients and Client’s families
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Built strong relationships with clients through positive attitude and attentive response.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Work closely with Line Manager to report the Clients progress and to maintain smooth flow of supports to SIL house.
Conducted regular reviews of operations and identified areas for improvement.
Collected, arranged, and input information into database system.
FRONT OF HOUSE MANAGER
Golden Needle Alterations
02.2016 - 05.2017
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Coordinated with suppliers to establish timely delivery of supplies.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Analyzed customer feedback and implemented strategies to improve customer satisfaction.
ASSISTANT MANAGER
The Trading Station
01.2015 - 01.2016
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored team members to enhance professional development and accountability in workplace.
Defined clear targets and objectives and communicated to other team members.
Reviewed sales and gross profit report to assess company efficiency.
Education
Certificate - Assist Clients With Medication
Allens Training
Ipswich, QLD
Certificate - Work Health And Safety Training
Allens Training
Ipswich, QLD
Certificate - Manual Handling
Able Australia
Ipswich, QLD
01-2024
HLTAID009 - Provide Cardiopulmonary Resuscitation - Health Aide
Australia Wide First Aid
Ipswich, QLD
10-2024
Certificate - Incident Management
Able Australia
Ipswich, QLD
03-2024
Certificate - Understanding Abuse Online Training
Able Australia
Ipswich, QLD
03-2024
HLTAID011 - Provide First Aid - Health Aide
Australia Wide First Aid
Ipswich, QLD
10-2024
Certificate III - Individual Support in Disability
TAFE Queensland
Springfield, QLD
06.2020
Skills
Key Performance Indicators (KPI)
Safety Processes
Problem-solving
Attention to detail
Team motivation
Teamwork and Collaboration
Work Planning and Prioritization
Team Assessment
Conflict Resolution
Client Support
Coaching and Mentoring
Resident Engagement
Leadership
Accomplishments
Supervised team of 26 staff members.
Certification
Certificate III in Individual Support (Disability) (22.06.2020)
HLTAID011 - Provide First Aid (2.10.2021)
HLTAID009 - Provide Cardiopulmonary Resuscitation (30.08.2023)
NDIS Worker Orientation Module (May 14,2019)
Working with Children Card - BLUE Card (28.09.2024)
NDIS Worker Screening Card (06.05.2026)
Change of Name Certificate
Timeline
CARE GIVER
Home Instead
06.2024 - 10.2024
RESIDENTIAL SERVICES LEAD / TEAM LEADER
Able Australia
05.2023 - Current
KEY WORKER
Able Australia
09.2022 - 05.2023
DISABILITY SUPPORT WORKER
Able Australia
12.2017 - Current
FRONT OF HOUSE MANAGER
Golden Needle Alterations
02.2016 - 05.2017
ASSISTANT MANAGER
The Trading Station
01.2015 - 01.2016
Certificate - Work Health And Safety Training
Allens Training
Certificate III - Individual Support in Disability
TAFE Queensland
Certificate - Assist Clients With Medication
Allens Training
Certificate - Manual Handling
Able Australia
HLTAID009 - Provide Cardiopulmonary Resuscitation - Health Aide
Lead Operations – Team Leader (E-services) at Concentrix Services India Pvt. LtdLead Operations – Team Leader (E-services) at Concentrix Services India Pvt. Ltd
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform