Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rana Chandra Percy

Summary

Experienced professional and leader with a proven track record in team leadership, strategic planning, and problem-solving. Recognized for outstanding communication skills, adaptability, and reliability. Skilled at fostering a productive and positive work environment in the face of changing circumstances.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RESIDENTIAL SERVICES LEAD / TEAM LEADER

Able Australia
05.2023 - Current
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected SIL area to verify proper equipment operation.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with clients through positive attitude and attentive response.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Work closely with Line Manager to Managed leave requests and absences and arranged covers to facilitate smooth flow of supports to SIL house.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system
  • Work Closely with Stakeholders and NDIS

DISABILITY SUPPORT WORKER

Able Australia
12.2017 - Current
  • Facilitated support groups for patients and families dealing with chronic illnesses.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained safety with tidy, clean, and hazard-free home environments.

CARE GIVER

Home Instead
06.2024 - 10.2024
  • Facilitated support for patients and families dealing with aged and chronic illnesses.
  • Monitored client vital signs, provide the best support to client and family with care.
  • Record the support of care in the Case Notes

KEY WORKER

Able Australia
09.2022 - 05.2023
  • Maintain good relationships with clients and Client’s families
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built strong relationships with clients through positive attitude and attentive response.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Work closely with Line Manager to report the Clients progress and to maintain smooth flow of supports to SIL house.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.

FRONT OF HOUSE MANAGER

Golden Needle Alterations
02.2016 - 05.2017
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Coordinated with suppliers to establish timely delivery of supplies.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.

ASSISTANT MANAGER

The Trading Station
01.2015 - 01.2016
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Defined clear targets and objectives and communicated to other team members.
  • Reviewed sales and gross profit report to assess company efficiency.

Education

Certificate - Assist Clients With Medication

Allens Training
Ipswich, QLD

Certificate - Work Health And Safety Training

Allens Training
Ipswich, QLD

Certificate - Manual Handling

Able Australia
Ipswich, QLD
01-2024

HLTAID009 - Provide Cardiopulmonary Resuscitation - Health Aide

Australia Wide First Aid
Ipswich, QLD
10-2024

Certificate - Incident Management

Able Australia
Ipswich, QLD
03-2024

Certificate - Understanding Abuse Online Training

Able Australia
Ipswich, QLD
03-2024

HLTAID011 - Provide First Aid - Health Aide

Australia Wide First Aid
Ipswich, QLD
10-2024

Certificate III - Individual Support in Disability

TAFE Queensland
Springfield, QLD
06.2020

Skills

  • Key Performance Indicators (KPI)
  • Safety Processes
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Team Assessment
  • Conflict Resolution
  • Client Support
  • Coaching and Mentoring
  • Resident Engagement
  • Leadership

Accomplishments

  • Supervised team of 26 staff members.

Certification

  • Certificate III in Individual Support (Disability) (22.06.2020)
  • HLTAID011 - Provide First Aid (2.10.2021)
  • HLTAID009 - Provide Cardiopulmonary Resuscitation (30.08.2023)
  • NDIS Worker Orientation Module (May 14,2019)
  • Working with Children Card - BLUE Card (28.09.2024)
  • NDIS Worker Screening Card (06.05.2026)
  • Change of Name Certificate

Timeline

CARE GIVER

Home Instead
06.2024 - 10.2024

RESIDENTIAL SERVICES LEAD / TEAM LEADER

Able Australia
05.2023 - Current

KEY WORKER

Able Australia
09.2022 - 05.2023

DISABILITY SUPPORT WORKER

Able Australia
12.2017 - Current

FRONT OF HOUSE MANAGER

Golden Needle Alterations
02.2016 - 05.2017

ASSISTANT MANAGER

The Trading Station
01.2015 - 01.2016

Certificate - Work Health And Safety Training

Allens Training

Certificate III - Individual Support in Disability

TAFE Queensland

Certificate - Assist Clients With Medication

Allens Training

Certificate - Manual Handling

Able Australia

HLTAID009 - Provide Cardiopulmonary Resuscitation - Health Aide

Australia Wide First Aid

Certificate - Incident Management

Able Australia

Certificate - Understanding Abuse Online Training

Able Australia

HLTAID011 - Provide First Aid - Health Aide

Australia Wide First Aid
Rana Chandra Percy