Rana Chandra Percy
Summary
Experienced professional and leader with a proven track record in team leadership, strategic planning, and problem-solving. Recognized for outstanding communication skills, adaptability, and reliability. Skilled at fostering a productive and positive work environment in the face of changing circumstances.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RESIDENTIAL SERVICES LEAD / TEAM LEADER
Able Australia
05.2023 - Current
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected SIL area to verify proper equipment operation.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with clients through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Work closely with Line Manager to Managed leave requests and absences and arranged covers to facilitate smooth flow of supports to SIL house.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system
- Work Closely with Stakeholders and NDIS
DISABILITY SUPPORT WORKER
Able Australia
12.2017 - Current
- Facilitated support groups for patients and families dealing with chronic illnesses.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provide assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained safety with tidy, clean, and hazard-free home environments.
CARE GIVER
Home Instead
06.2024 - 10.2024
- Facilitated support for patients and families dealing with aged and chronic illnesses.
- Monitored client vital signs, provide the best support to client and family with care.
- Record the support of care in the Case Notes
KEY WORKER
Able Australia
09.2022 - 05.2023
- Maintain good relationships with clients and Client’s families
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with clients through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Work closely with Line Manager to report the Clients progress and to maintain smooth flow of supports to SIL house.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
FRONT OF HOUSE MANAGER
Golden Needle Alterations
02.2016 - 05.2017
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Coordinated with suppliers to establish timely delivery of supplies.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
ASSISTANT MANAGER
The Trading Station
01.2015 - 01.2016
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Certificate - Assist Clients With Medication
Allens Training
Ipswich, QLDCertificate - Work Health And Safety Training
Allens Training
Ipswich, QLDCertificate - Manual Handling
Able Australia
Ipswich, QLD01-2024
HLTAID009 - Provide Cardiopulmonary Resuscitation - Health Aide
Australia Wide First Aid
Ipswich, QLD10-2024
Certificate - Incident Management
Able Australia
Ipswich, QLD03-2024
Certificate - Understanding Abuse Online Training
Able Australia
Ipswich, QLD03-2024
HLTAID011 - Provide First Aid - Health Aide
Australia Wide First Aid
Ipswich, QLD10-2024
Certificate III - Individual Support in Disability
TAFE Queensland
Springfield, QLD06.2020
Skills
- Key Performance Indicators (KPI)
- Safety Processes
- Problem-solving
- Attention to detail
- Team motivation
- Teamwork and Collaboration
- Work Planning and Prioritization
- Team Assessment
- Conflict Resolution
- Client Support
- Coaching and Mentoring
- Resident Engagement
- Leadership
Accomplishments
- Supervised team of 26 staff members.
Certification
- Certificate III in Individual Support (Disability) (22.06.2020)
- HLTAID011 - Provide First Aid (2.10.2021)
- HLTAID009 - Provide Cardiopulmonary Resuscitation (30.08.2023)
- NDIS Worker Orientation Module (May 14,2019)
- Working with Children Card - BLUE Card (28.09.2024)
- NDIS Worker Screening Card (06.05.2026)
- Change of Name Certificate
Timeline
CARE GIVER
Home Instead
06.2024 - 10.2024
RESIDENTIAL SERVICES LEAD / TEAM LEADER
Able Australia
05.2023 - Current
KEY WORKER
Able Australia
09.2022 - 05.2023
DISABILITY SUPPORT WORKER
Able Australia
12.2017 - Current
FRONT OF HOUSE MANAGER
Golden Needle Alterations
02.2016 - 05.2017
ASSISTANT MANAGER
The Trading Station
01.2015 - 01.2016
Certificate - Work Health And Safety Training
Allens Training
Certificate III - Individual Support in Disability
TAFE Queensland
Certificate - Assist Clients With Medication
Allens Training
Certificate - Manual Handling
Able Australia
HLTAID009 - Provide Cardiopulmonary Resuscitation - Health Aide
Australia Wide First Aid
Certificate - Incident Management
Able Australia
Certificate - Understanding Abuse Online Training
Able Australia
HLTAID011 - Provide First Aid - Health Aide
Australia Wide First Aid