Summary
Overview
Work History
Education
Skills
Transport
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Timeline
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Rania Heraiki

Melbourne,VIC

Summary

Results-driven retail leader with a proven track record of success in sales, store operations, and team development within the fashion, homewares, and beauty sectors. Achieved a $35,000 single transaction and earned the title of Best Seller company-wide. Experienced in driving KPIs, overseeing end-to-end operations, implementing visual merchandising strategies across multiple locations, and launching new stores. Committed to mentoring high-performing teams, elevating the customer experience, and enhancing business performance through strategic initiatives and service excellence.

Overview

19
19
years of professional experience

Work History

Makeup Artist

Myers
10.2022 - Current
  • Company Overview: Chanel
  • Conduct personalized beauty consultations to tailor Chanel product recommendations and enhance the client experience.
  • Delivered luxury service using the Chanel Experience Ritual, resulting in strong client loyalty and retention.
  • Applied advanced makeup techniques to meet customer needs for events and special occasions.
  • Shared skincare and beauty knowledge to educate clients and support product upselling.
  • Managed POS operations and inventory accuracy, maintaining compliance with brand retail policies.
  • Chanel

Area Manager

All About Linen
01.2018 - 08.2022
  • Received Best Seller award after securing a $35,000 single sale—the largest transaction in the business.
  • Led visual merchandising and setup across all store locations, including new store openings.
  • Managed staffing, scheduling, payroll, and training across multiple sites, overseeing performance development.
  • Created and launched online store with home delivery integration, expanding sales channels.
  • Authored comprehensive Product Knowledge and Policy/Procedure manuals to standardize operations.
  • Oversaw KPI achievement in sales, shrinkage, UPT, conversion rates, and mystery shopper results.
  • Built a strong team culture through coaching, monthly meetings, and regular team recognition.

Retail Manager

Manchester Collection
01.2012 - 01.2017
  • Managed daily store operations including POS, customer service, staff rostering, and inventory.
  • Led team meetings and performance check-ins to drive sales and improve service delivery.
  • Delivered expert product knowledge and tailored customer recommendations, increasing sales conversions.
  • Coordinated supplier communication for special orders, claims, and custom product requests.
  • Executed visual merchandising campaigns aligned with promotions and seasonal trends.

Sales Assistant

Gem
01.2011 - 01.2012
  • Provided frontline customer service and operated POS in a busy airport retail setting, ensuring accuracy and speed under pressure.

2IC Assistant

Adairs
01.2010 - 01.2011
  • Supported team leadership, managed staff training, and maintained daily operations including banking and customer issue resolution.

Admin Assistant

Creative Marketing & Design
01.2007 - 01.2010
  • Handled reception, data entry, and customer correspondence.
  • Represented the company at expos and promotional events.

Education

Certificate III - Retail

ARA Retail Institute
01.2023

Certificate I - Accounts Admin

The Career Academy
01.2022

Diploma of Leadership and Management -

Victoria University
01.2021

Certified Makeup Artist -

Hair & Makeup Academy
01.2020

Advanced Diploma - Professional Makeup Artistry

Kryolan Academy
01.2019

Certificate IV - Business Administration

Victoria University
01.2018

Skills

  • Retail Sales
  • Client Engagement
  • Staff Supervision
  • Team Building
  • KPI Management
  • Budget Management
  • Stock Control
  • Visual Merchandising
  • Customer Complaint Resolution
  • POS Management
  • Transaction Management
  • Store Openings
  • Fit-Outs
  • Online Order Fulfillment
  • Delivery
  • Training

Transport

Own Transport

<Enter your own>

Available: Available 7 days (Morning – Night)

Timeline

Makeup Artist

Myers
10.2022 - Current

Area Manager

All About Linen
01.2018 - 08.2022

Retail Manager

Manchester Collection
01.2012 - 01.2017

Sales Assistant

Gem
01.2011 - 01.2012

2IC Assistant

Adairs
01.2010 - 01.2011

Admin Assistant

Creative Marketing & Design
01.2007 - 01.2010

Certificate III - Retail

ARA Retail Institute

Certificate I - Accounts Admin

The Career Academy

Diploma of Leadership and Management -

Victoria University

Certified Makeup Artist -

Hair & Makeup Academy

Advanced Diploma - Professional Makeup Artistry

Kryolan Academy

Certificate IV - Business Administration

Victoria University

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Rania Heraiki