Rania Lukasa
Northmead
Summary
Experienced support worker dedicated to delivering compassionate and empathetic care to individuals of all ages facing disabilities. Over 4 years of proven expertise in providing high-quality support and fostering a safe and nurturing environment. Skilled in creating a positive and inclusive atmosphere, empowering individuals to reach their full potential and promoting overall well-being.
Overview
7
7
years of professional experience
Work History
Support Worker
My Voice
12.2021 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Worked flexible hours across night, weekend, and holiday shifts.
- Performed bowel care and other personal care requirements
Disability Support Worker
Rays of Sunshine
09.2022 - 07.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Warehouse Team Member
Hitachi
11.2020 - 12.2021
- Voice picked & paper picked orders
- Used pallet jacks to relocate products.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Evaluated supplies and product inventory to check for quality and quantity issues.
- Labeled and accurately packed customer orders to meet shipment timetables and minimize errors.
- Performed general warehouse keeping and cleaning tasks, including sweeping, sanitising, and recycling boxes.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Warehouse Worker
The Consortium Clemenger Warehouse
09.2019 - 12.2021
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise.
- Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
- Effectively operated pallet jacks and riders to relocate products, receive and transport items from various warehouse locations.
- Operated RF scanners to track merchandise and verify contents of containers.
Customer Service
Westpoint Shopping Centre
08.2019 - 11.2019
- Assisted customers by answering questions and fulfilling requests.
- Hand out flyers and updated customers in regards to the new car park reopening, thoroughly explaining it to them in details.
- Collected customer feedback and made process changes to exceed customer satisfaction.
- Educated customers on promotions to enhance sales.
- Entered customer interaction details in a folder to track requests and documents.
Customer service
Target Blacktown
11.2017 - 09.2019
- Educated customers on promotions to enhance sales.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Stocked merchandise clearly labeling items, arranging according to size or color and preparing attractive displays to drive sales.
- Greeted and assisted customers by answering questions and fulfilling requests.
- Operated RF scanners to track merchandise and verify contents of containers.
Education
Certificate - Arts And Entertainment Management
White Card St Andrews College
Certificate I -
Mental Health First Aid
12.2022
Bowel Care Training
03.2022
Diploma - Film And Video Production
JMC Academy
2019
Completion of High school Certificate St Andrew College -
St Andrews College
2017
Certificate II in Hospitality Operations St Andrew College -
St Andrews College
2017
Certificate II Entertainment Industries St Andrews College -
St Andrews College
2016
Skills
- Privacy and Confidentiality
- Issue Resolution Abilities
- Effective Listening
- Supporting Daily Living Needs
- Client Transportation
- Creative Thinking
- Emotional & Behavioural support
- Cultural sensitivity
- Conflict resolution
Reference
Available upon request
Timeline
Disability Support Worker
Rays of Sunshine
09.2022 - 07.2023
Support Worker
My Voice
12.2021 - Current
Warehouse Team Member
Hitachi
11.2020 - 12.2021
Warehouse Worker
The Consortium Clemenger Warehouse
09.2019 - 12.2021
Customer Service
Westpoint Shopping Centre
08.2019 - 11.2019
Customer service
Target Blacktown
11.2017 - 09.2019
Certificate - Arts And Entertainment Management
White Card St Andrews College
Bowel Care Training
Diploma - Film And Video Production
JMC Academy
Completion of High school Certificate St Andrew College -
St Andrews College
Certificate II in Hospitality Operations St Andrew College -
St Andrews College
Certificate II Entertainment Industries St Andrews College -
St Andrews College
Certificate I -
Mental Health First Aid
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