Summary
Overview
Work History
Education
Skills
Timeline
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Rania Sim

Trainee Recruitment Consultant
Eastwood

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to intermediate-level Human Resource position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Customer Service Representative

Woolworths
8 2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted online customers with orders via call, chat assistance or email regarding online grocery enquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Managed over 50 interactions per day and maintained customer overall satisfaction (CSAT) via surveys

Human Resource Associate

Celestica Malaysia
03.2022 - 09.2023
  • Worked closely with human resource manager in regards to developing better human resource policies for the company.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Collaborated with department heads to create succession plans, fostering aproactive approach toward employee development and promotion.
  • Boosted HR efficiency by consolidating systems and creating user-friendly resources for employees and managers.
  • Coordinated company-wide events that promoted team-building activities and boosted overall morale among employees.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Human Resource Intern

Keysight Technologies
07.2021 - 01.2022
  • Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
  • Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
  • Updated and maintained employee records to respond quickly to requests for information.

Education

Bachelor of Arts - Economics (Administrative Studies And Politics)

University of Malaya
Kuala Lumpur, Malaysia
04.2001 -

Skills

SAP Proficiency

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Timeline

Human Resource Associate

Celestica Malaysia
03.2022 - 09.2023

Human Resource Intern

Keysight Technologies
07.2021 - 01.2022

Bachelor of Arts - Economics (Administrative Studies And Politics)

University of Malaya
04.2001 -

Customer Service Representative

Woolworths
8 2023 - Current

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