Rania Sim
Trainee Recruitment Consultant
Eastwood
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level to intermediate-level Human Resource position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Woolworths
8 2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted online customers with orders via call, chat assistance or email regarding online grocery enquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed over 50 interactions per day and maintained customer overall satisfaction (CSAT) via surveys
Human Resource Associate
Celestica Malaysia
03.2022 - 09.2023
- Worked closely with human resource manager in regards to developing better human resource policies for the company.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with department heads to create succession plans, fostering aproactive approach toward employee development and promotion.
- Boosted HR efficiency by consolidating systems and creating user-friendly resources for employees and managers.
- Coordinated company-wide events that promoted team-building activities and boosted overall morale among employees.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
Human Resource Intern
Keysight Technologies
07.2021 - 01.2022
- Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Updated and maintained employee records to respond quickly to requests for information.
Education
Bachelor of Arts - Economics (Administrative Studies And Politics)
University of Malaya
Kuala Lumpur, Malaysia 04.2001 -
Skills
SAP Proficiency
Multi-tasking skillsData Entry
Microsoft Office Suite
Employee Relations
SuccessFactors
Onboarding and Orientation
Training development
Human Resources Support
Timeline
Human Resource Associate
Celestica Malaysia
03.2022 - 09.2023
Human Resource Intern
Keysight Technologies
07.2021 - 01.2022
Bachelor of Arts - Economics (Administrative Studies And Politics)
University of Malaya
04.2001 -
Customer Service Representative
Woolworths
8 2023 - Current