Ranjan Acharya
Karabar
Summary
An ambitious student pursuing a bachelor of Information Technology degree eager to contribute developed knowledge in the IT sector role. My experience in Hospitality has taught me to manage time effectively and create a lasting relationship with customers which can be leveraged towards achieving personal and organizational goals Skilled in problem-solving and solution management. Comfortable working in teams or individually to maintain and expand technology performance
Overview
6
6
years of professional experience
1
1
Certification
Work History
Department Manager
Coles Group
03.2018 - Current
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Customer Service Representative(Causal)
ABF Express Linfox
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
IT Field Support Technician
Web System PTY LTD
04.2021 - 02.2023
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Know how to use POS Front Office and Have some idea about the Backoffice.
- Deal with the Database of the Company.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Deal with Network Issues and POS system of the client.
- Active Directory and Office 365 Expert
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
Education
Professional Year - Information Technology
Queensland International Business Academy (QIBA)
Canberra08.2022
Bachelor of Science - Information Technology
Kent Institute of Australia
Sydney12.2020
Skills
- Multilingual – English, Nepali, Hindi,
- Effective time management skills gained from working in multiple Venues simultaneously, requiring attention to detail with strict deadlines and working in a fast-paced environment throughout my career
- Able to work within a multicultural workspace to achieve objectives
- Communication skills developed from interacting with customers face to face, through emails, phone calls, and other remote methods
- Operating Systems: Windows Server, Windows OS
- Database: SQL, SSMS
- Applications: ConnectWise, DocuSign, Adobe Photoshop, Adobe Lightroom, Wix, DaVinci
Certification
- ITIL Foundation v4 License from Alison Group
References
Rojin Poudel Khatri
Implementations Expert and Customer Success Consultant
Bepoz Global PTY Ltd
0414045789
rojinpoudel05@gmail.com
Ashly Young
Store Manager Coles Group
coles.5784.manager@coles.com.au
0262230500
Timeline
Customer Service Representative(Causal)
ABF Express Linfox
05.2022 - Current
IT Field Support Technician
Web System PTY LTD
04.2021 - 02.2023
Department Manager
Coles Group
03.2018 - Current
Professional Year - Information Technology
Queensland International Business Academy (QIBA)
Bachelor of Science - Information Technology
Kent Institute of Australia
Similar Profiles
Tarhlan JankowiakTarhlan Jankowiak
Grocery and Dairy Manager at Coles GroupGrocery and Dairy Manager at Coles Group
Zara ZillfleischZara Zillfleisch
Team Leader at Coles GroupTeam Leader at Coles Group
Ethan WeatherlyEthan Weatherly
Coles Team Member at Coles GroupColes Team Member at Coles Group
Rhonda NelsonRhonda Nelson
General Manager at Coles GroupGeneral Manager at Coles Group
Ashmi RijalAshmi Rijal
Age Care Worker at Mecwa Care MelbourneAge Care Worker at Mecwa Care Melbourne