Rijan Acharya

• Engaged with business owners and decision-makers across Australia to identify opportunities and generate new business.
• Managed a high-volume sales pipeline and consistently met activity and performance targets.
• Conducted needs analysis and qualified opportunities before coordinating appointments for senior consultants.
• Built relationships with prospective clients and maintained regular follow-up to progress opportunities.
• Accurately maintained CRM records and pipeline forecasts.

• Managed a portfolio of new and existing customers, providing tailored telecommunications and technology solutions based on individual and business requirements.
• Consistently achieved and exceeded monthly sales and revenue targets through proactive customer engagement and relationship management.
• Identified opportunities to upsell and cross-sell mobile, internet, and business connectivity solutions.
• Built strong relationships with customers, resulting in repeat business, referrals, and high customer satisfaction outcomes.
• Conducted needs-based consultations to understand customer objectives and recommend suitable products and services.
• Worked collaboratively with internal teams to ensure seamless service delivery and customer onboarding.
• Maintained accurate customer records and sales activity through CRM systems.
• Demonstrated strong product knowledge across telecommunications, connectivity, and business technology solutions.

Sales Consultant | 2023 – 2024

• Assisted customers in identifying technology solutions suited to their business and personal requirements.
• Managed sales opportunities from initial engagement through to implementation.
• Built strong customer relationships through professional service and product knowledge.
• Contributed to store revenue growth through consistent achievement of sales KPIs.

• Established and operated a digital marketing agency servicing small and medium-sized businesses.
• Generated new business through networking, referrals and direct outreach.
• Managed client relationships, project delivery and ongoing account growth.
• Presented proposals, negotiated service agreements and maintained client retention.
• Worked directly with business owners to develop and implement marketing strategies aligned with commercial objectives.

• Acquired knowledge of essential sales principles and interpersonal skills through customer interactions.
• Answered phone calls, resolving customer issues and facilitating over-the-phone sales.
• Maximized sales targets by analyzing metrics for continuous improvement on the sales leaderboard.
• Demonstrated proficiency in Optus system (Jarvis) to deliver effective customer solutions.
• Ranked consistently in top three of store sales rankings due to excellent sales skills.
• Managed stock reports and inventory responsibilities effectively during tenure.