Ranuli Piyasena
South Guildford,WA
Summary
Committed and motivated student ready to apply knowledge in workplace, with a background in fast-paced environments, including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
Team Member
Woolworths Australia
Belmont, WA
02.2024 - Current
- Collaborates with team members to ensure efficient store operations.
- Supports the training of new staff to ensure operational consistency.
- Executes opening and closing duties to ensure store readiness.
- Collaborates with team members to maximize productivity and efficiency.
- Assess company operations for compliance with safety standards.
- Facilitates communication between departments to enhance teamwork.
Sales Representative Team Leader
Lowes Manhattan
Perth Modern-on campus store, WA
06.2023 - Current
- Develops client relationships through regular follow-ups and personalized service.
- Resolves customer complaints promptly and professionally.
- Listens to customer needs to identify and recommend best products and services.
- Operates register, handled cash and processed credit card transactions.
- Greets and assisted customers to foster positive experiences.
Junior receptionist/Lead Guest Service Agent
Hilton Colombo
Colombo, Sri Lanka
04.2022 - 02.2023
- Resolved guest inquiries and issues promptly and professionally.
- Managed reservations with property management software, coordinating room assignments efficiently.
- Trained new staff on front desk procedures and customer service standards.
- Handled high volume of phone calls, directing them to appropriate guests or internal departments.
- Utilized excellent customer service skills to ensure satisfaction of all customers.
Marketing and Operations Intern
FedEx
Colombo, Sri Lanka
09.2021 - 03.2022
- Assisted in organizing promotional events to boost brand awareness.
- Supported project management activities by maintaining timelines and deliverables.
- Coordinated with cross-functional teams to align marketing and operations objectives.
- Created weekly reports of marketing campaigns, providing insights and recommendations on how to improve effectiveness.
- Attended meetings and worked collaboratively with cross-functional teams.
Education
BBA - Tourism And Hospitality Management
Curtin University
Perth, WA06-2026
Foundation Studies - Business Administration And Management
University of Technology Sydney
Sydney, NSW06-2022
High School Diploma -
Musaeus College
Sri Lanka12-2021
Skills
- Customer service and support
- Project management
- Team collaboration and building
- Event coordination
- Market research and analysis
- Sales strategy and execution
- Hospitality management
- Training and mentoring
- Positive mindset
- Attention to detail
- Customer service
- Hospitality and accommodation
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Team Member
Woolworths Australia
02.2024 - Current
Sales Representative Team Leader
Lowes Manhattan
06.2023 - Current
Junior receptionist/Lead Guest Service Agent
Hilton Colombo
04.2022 - 02.2023
Marketing and Operations Intern
FedEx
09.2021 - 03.2022
BBA - Tourism And Hospitality Management
Curtin University
Foundation Studies - Business Administration And Management
University of Technology Sydney
High School Diploma -
Musaeus College