Raphael Romao Segala
Retailer
3/253 Palmer Street Darlinghurst
Summary
I am Raphael Romao Segala, an experienced hospitality professional with a strong background in customer service and bartending. With a passion for creating exceptional guest experiences and a keen eye for detail, I have honed my skills in various hospitality settings. My expertise includes mixology, team collaboration, and maintaining high standards of service and compliance. I am eager to bring my dedication and skills to new opportunities as part of my immigration journey, contributing positively to the hospitality industry in my new home.
Overview
10
10
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Retail Worker
Christopher's Cake Shop
06.2024 - Current
- Assisted in periodic inventory counts, ensuring accurate records for future ordering and planning purposes.
- Enhanced customer satisfaction by providing personalized bakery recommendations based on their preferences and dietary requirements.
- Improved efficiency during peak hours by assisting in baking tasks when not attending to customers directly, reducing wait times for freshly baked items.
- Handled special orders for events such as weddings and parties, coordinating with customers to ensure timely delivery and satisfaction with final products.
- Boosted daily sales by creating aesthetically pleasing bakery displays that showcased the quality of our products.
- Upheld company policies regarding food safety regulations consistently, ensuring adherence within the bake shop at all times.
- Managed cash register operations efficiently, processing transactions accurately and maintaining balanced tills at the end of each shift.
- Provided accurate allergen information to customers upon request, ensuring their safety while enjoying our products.
- Organized backroom storage areas effectively for easy access to ingredients and supplies during production.
Retailer
CottonOn
06.2023 - 06.2024
- Managed a team of associates to ensure excellent customer service and efficient store operations.
- Trained new hires on company policies, procedures, and best practices to optimize performance.
- Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
- Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
Bartender
WingsHaus Gateway
05.2022 - 04.2024
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Physical Education Teacher
SmartFit
02.2020 - 04.2022
- Taught physical education classes covering exercise strategies, sports, and safety.
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Led exercises and physical activities to engage students and develop physical skills.
- Served as a coach for various school sports teams, leading them to numerous victories and successful seasons.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Implemented differentiated instruction techniques, ensuring all students were challenged according to their abilities and needs.
Service Quality Manager
Atento Brasil
07.2014 - 10.2018
- Facilitated regular calibration meetings with supervisors, aligning evaluation standards for consistent results throughout the team.
- Played a critical role in reducing average handle time by recommending process improvements based on data analysis.
- Championed a culture of continuous improvement, inspiring agents to strive for excellence in their interactions with customers.
- Conducted regular evaluations of agent interactions, ensuring consistency in delivering exceptional service.
- Drove employee retention efforts by recognizing top performers and celebrating individual achievements during team meetings.
- Assisted with the implementation of new software tools, increasing overall productivity within the quality assurance department.
- Supported team members in exceeding set targets by sharing best practices and offering constructive feedback during one-on-one coaching sessions.
Education
Bachelor of Science - Physical Education
Facultadi Metropolitanas Unidas
Sao Paolo 04.2001 -
High School Diploma -
EE. PROF MARIO MARQUES DE OLIVEIRA
Sao Paulo Brasil 04.2001 -
Technical Course. - Tourism Agent - National And International
Jose Rocha Mendes
Sao Paulo, Brazil 04.2001 -
Technical Course. - Practical Hospitality
Jose Rocha Mendes
Sao Paulo, Brazil 04.2001 -
Skills
Store Cleaning
Patience and Empathy
Order Processing
Reliability and punctuality
Cash Handling Accuracy
Professional Appearance
Display Maintenance
Stock replenishment
Sales Promotion
Merchandise Display
Store maintenance
Sales proficiency
Product Knowledge Expertise
Loss prevention awareness
Loss Prevention
POS System Operation
Cash Register Operation
Complex Problem-Solving
Upselling strategies
POS Systems
Inventory Tracking
Complaint Handling
Reliable and Responsible
Teamwork and Collaboration
Friendly and Helpful
Customer Service
Certification
Recreation monitoring
Timeline
Retail Worker
Christopher's Cake Shop
06.2024 - Current
Retailer
CottonOn
06.2023 - 06.2024
Bartender
WingsHaus Gateway
05.2022 - 04.2024
Physical Education Teacher
SmartFit
02.2020 - 04.2022
Service Quality Manager
Atento Brasil
07.2014 - 10.2018
Recreation monitoring
07-2006
Tourism Agent - National and International Issuer
07-2006
Practical Hospitality
07-2006
Bachelor of Science - Physical Education
Facultadi Metropolitanas Unidas
04.2001 -
High School Diploma -
EE. PROF MARIO MARQUES DE OLIVEIRA
04.2001 -
Technical Course. - Tourism Agent - National And International
Jose Rocha Mendes
04.2001 -
Technical Course. - Practical Hospitality
Jose Rocha Mendes
04.2001 -