Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Rasha Jajiow

Bonnyrigg Heights,NSW

Summary

Dynamic and empathetic professional with a proven track record at Croixability, enhancing client wellbeing and safety through exceptional emotional support and health awareness. Excelled in fostering community engagement and managing sensitive data at Austech Laboratories, demonstrating unparalleled reliability and communication skills. Achieved continuous service improvement by actively listening and observing, ensuring client satisfaction and confidentiality.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Worker

Croixability
09.2022 - 09.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
  • Provided emotional support to clients, improving their mental health and overall wellbeing.
  • Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.

Reception and Back Lab, Data Entry

Austech Laboratories
01.2008 - 08.2008
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Enhanced customer satisfaction by efficiently managing front and back desk operations.
  • Served as an integral part of the office support system, consistently delivering high-quality results under pressure.
  • Provided exceptional customer service, resolving issues promptly to ensure client satisfaction.
  • Facilitated seamless meetings by coordinating conference room reservations and preparing necessary materials in advance.
  • Improved office workflow by accurately managing data entry tasks for timely record updates.
  • Completed all tasks in compliance with company policies and procedures.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Education

Certificate III - Individual Disability Support

TAFE NSW, NSW
12-2024

Certificate III - Medical Laboratory Science

LTT College, Parramatta, NSW
12-2021

Skills

    Daily Living Skills

    Transportation

    Emotional Support

    Health and Safety Awareness

    Meal Preps

    Communication

    Active Listening

    Reliability

    Observation

Certification

Cert 3 Individual Support

Cert 3 Medical laboratories

I have many other certificates but not related to support

Languages

assyrian
Limited Working
Arabic
Limited Working
English
Full Professional

Timeline

Support Worker - Croixability
09.2022 - 09.2023
Reception and Back Lab, Data Entry - Austech Laboratories
01.2008 - 08.2008
TAFE NSW - Certificate III, Individual Disability Support
LTT College - Certificate III, Medical Laboratory Science

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Rasha Jajiow