RASHEEL TANNOUS
Sydney,NSW
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to the teams performance . Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Workers' Compensation Case Manager
QBE
Sydney, NSW
04.2023 - Current
- Prepared legal documents such as settlement agreements, waivers of liens and releases of claims.
- Attended hearings before state boards or commissions relating to Workers' Compensation matters.
- Assessed injured workers' medical records and reports to determine eligibility for benefits.
- Provided guidance and support to employers, employees and their families regarding the Workers' Compensation process.
- Monitored progress of injured workers through medical treatment, rehabilitation and job retraining programs.
- Assisted in the development of safety policies and procedures for employers.
- Advised employers on appropriate measures to reduce claims costs.
- Conducted investigations into workplace accidents, determining cause and liability.
Insurance and Claims Specialist
Link group
Parramatta, NSW
12.2021 - 03.2023
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Documented specific claims by completing and recording forms, reports and logs.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Reviewed documentation and accounts to gain full picture.
Pharmacist Assistant
Priceline Pharmacy
ST CLAIR, NSW
05.2018 - 01.2022
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Prepared medication labels with item name and quantity.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Supported pharmacist in preparing daily prescriptions.
- Compiled customer demographic, allergy and medical history background.
- Maintained clean and organized pharmacy shelving and work areas.
Education
Bachelor of Business - Human Resources
University of Western Sydney
Sydney NSW01.2021
Certificate III in Retail Services -
TAFE Sydney
08.2020
Skills
- Credit Card Payment Processing
- Data Entry and Maintenance
- Creative Problem Solving
- Customer Service
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Verbal and Written Communication
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Customer Account Management
- Transaction Processing
- Responding to Difficult Customers
- Project Management
- Business Planning
- Team Leadership
- Data Evaluation
- Problem Resolution
- Relationship Building
- Workload Management
- Stakeholder Management
Languages
Arabic
Native/ Bilingual
Timeline
Workers' Compensation Case Manager
QBE
04.2023 - Current
Insurance and Claims Specialist
Link group
12.2021 - 03.2023
Pharmacist Assistant
Priceline Pharmacy
05.2018 - 01.2022
Bachelor of Business - Human Resources
University of Western Sydney
Certificate III in Retail Services -
TAFE Sydney
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