Rashi Chugh
Sydney,Australia
Summary
A highly motivated and results-driven Business Analyst with a good experience in telecommunication & IT industry, seeking a challenging role to leverage analytical skills, business acumen, and expertise in Business Management for driving organisational success.
Dedicated Business Analyst with a proven track record of analysing business processes, identifying improvement opportunities, and implementing effective solutions. Skilled in data analysis, requirements gathering, process mapping, skill transformation, communications, etc. Adept at collaborating with cross-functional teams to achieve project goals and enhance business performance.
Overview
8
8
years of professional experience
Work History
Lead Analyst, Network Services Business Management
COLT TECHNOLOGY SERVICES
12.2017 - 12.2023
- Managing to track of strategic actions, CSI, and roadmap as per functional plans
- Conducts regular talent reviews to identify high-potential people - works with high performance individuals to accelerate development and career progression, dealing with all performance issues, ensuring plans are in place to drive improvement to acceptable levels
- Managing skill transformation and tracking trainings
- Coordinate new joiners onboarding and trainings etc
- Managing & maintaining employee engagement and internal forums
- Awards Management and tracking
- Managing audit and compliance
- Quality Management
- Financial Management (Budget, CAPEX & Overtime tracking, Purchase Order Creation, Receipting)
- Composing and preparing key communications/correspondence/presentations/Business review preparation and insights/monthly newsletters/management cascades
- Managing and arranging complex and detailed travel plans, itineraries/important meetings/visitors
- Managing administration of Email distribution lists, ITSR, Leaves, and other system approvals
- Managing SharePoint/MS Teams document repository & keeping up to date
- Maintains the highest level of integrity (at times will be handling sensitive/confidential information) and build professional relationships with key stakeholders across India, Asia, and Europe.
Optimization Specialist, Ad Success Team
AMAZON DEVELOPMENT CENTRE
04.2017 - 11.2017
- The process was entirely related to advertising, where I have worked on bids suggestion, keywords, and ASINs/SKUs for sellers/vendors.
Technical Support Representative
TECH LIVE CONNECT
06.2016 - 03.2017
- TLC is a tech support company, where I was working as technical support Linguist for Germany and UK-based customers
- I used to handle calls and troubleshoot the technical problems that the customers faced in their computer, laptops, etc
- In Germany, Austria, Switzerland & UK.
Education
Masters of Arts (M.A.) in English -
IGNOU
01.2020
Bachelors of Arts (B.A. Honors) English -
University of Delhi
01.2016
Bachelors of Arts (B.A. Honors) German -
Amity University
01.2016
Skills
- Power BI
- Microsoft Excel
- Siebel CRM
- Salesforce
- ServiceNow IT
- Data Analysis
- Requirements Gathering
- Process Improvement
- Stakeholder Management
- Business Intelligence
- Project Management
- Data Visualisation
- Database Management
- Agile Methodology
- Problem-solving
Languages
German
Full Professional
Timeline
Lead Analyst, Network Services Business Management
COLT TECHNOLOGY SERVICES
12.2017 - 12.2023
Optimization Specialist, Ad Success Team
AMAZON DEVELOPMENT CENTRE
04.2017 - 11.2017
Technical Support Representative
TECH LIVE CONNECT
06.2016 - 03.2017
Masters of Arts (M.A.) in English -
IGNOU
Bachelors of Arts (B.A. Honors) English -
University of Delhi
Bachelors of Arts (B.A. Honors) German -
Amity University
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