Rashi Haldiya
Mernda,VIC
Summary
Technical IT Service Desk Analyst with experience in providing high-quality technical support, troubleshooting software and hardware issues, and maintaining service operations. Strengths include strong problem-solving skills, adaptability to new technology, and ability to work in fast-paced environments. Previous roles emphasized on improving customer satisfaction through prompt and accurate resolutions of technical issues.
Overview
2
2
years of professional experience
Work History
IT Service Desk
Intertek india
New Delhi, Delhi
10.2023 - 05.2025
- Maintained customer records in ticketing system, documenting all interactions with customers.
- Provided customer support by answering questions about services offered.
- Collaborated with team members to ensure timely completion of service requests.
- Provided technical support for hardware and software issues across diverse systems.
- Resolved user inquiries through phone, email, and ticketing systems efficiently.
- Collaborated with IT teams to ensure timely resolution of service requests.
Education
Masters In Computer Applications -
Manav Rachna University
Faridabad , India10-2023
Bachelor in Information Technology -
Delhi University
New DelhiSkills
- Proficient in Microsoft Office 365
- Endpoint management(Desktop, Laptop and mobile devices
- Hardware troubleshooting ( Printers and Other Hardware)
- Windows 10/11 configuration
- Active Directory management( Creating, Modifying, and Managing User Account)
- Level 1 support for Microsoft 365 apps
- SharePoint troubleshooting including Resolving, Sync and Connectivity Issues
- Internet connectivity resolution ( Wifi Drops, Slow Speed and Modem/Router Faults
- Remote Support Tools ( Anydesk and TeamViewer)
- IT Ticketing Systems ( JIRA and Remedy for logging Tracking and Resolving Issues)
Timeline
IT Service Desk
Intertek india
10.2023 - 05.2025
Masters In Computer Applications -
Manav Rachna University
Bachelor in Information Technology -
Delhi University
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