Ratanak Pagna Chou
Melbourne,VIC
Summary
Dynamic FOH Staff Member at Yeonga Korean BBQ Restaurant, recognized for delivering exceptional customer service and mentoring new team members. Skilled in time management and conflict resolution, I excelled in optimizing table turnover and maintaining high standards of dining presentation. Proficient in Microsoft Office and fluent in English and Khmer.
Overview
3
3
years of professional experience
Work History
FOH Staff Member
Yeonga Korean BBQ Restaurant
Flagstaff, VIC
2022.05 - Current
- Provided high-quality customer service in a busy restaurant environment
- Managed reservations and coordinated table turnover during peak hours
- Handled point-of-sale transactions and maintained cash accuracy
- Trained and mentored new FOH staff on service standards and procedures
- Maintained cleanliness and presentation of dining area in line with company standards
Education
Bachelor of Aviation Management -
Holmes Institute
Melbourne, VIC2026-10
Skills
- Customer Service & Communication
- Team Leadership & Collaboration
- Time Management
- Conflict Resolution
- Basic Microsoft Office & Google Workspace
- Multilingual: English, Khmer (fluent)
Accomplishments
- Hospitality Excellence Recognition: Consistently received positive customer feedback and was selected as monthly FOH staff standout in 2023.
Affiliations
- Commercial aviation trends
- Sports and fitness (basketball, soccer)
- Travel and cultural exploration
References
References available upon request.
Timeline
FOH Staff Member
Yeonga Korean BBQ Restaurant
2022.05 - Current
Bachelor of Aviation Management -
Holmes Institute