Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Other Employment History
Personal Attributes
Languages
Timeline
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Ratinder Preet

Ratinder Preet

Blacktown,Australia

Summary

Results-driven Engineer with expertise deploying and maintaining LAN and WAN infrastructure and providing troubleshooting hardware and software services and security management. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management, and communication talents. Analytical Support Engineer offering administering and troubleshooting infrastructure devices. Demonstrated success advising clients in hardware and software selection.


Overview

10
10
years of professional experience

Work History

Desktop Support Specialist

Industrial Light and Magic
04.2022 - Current
  • Manage end-user expectations and systems issues using technical and client service skills.
  • Installing software, and configuring hardware, printers, and scanners.
  • Identify and recommend solutions to technical issues as needed.
  • Actively communicate the status of issues and projects in progress to concerned parties on a timely basis.
  • Manage break-fix expectations with staff and effectively communicate changes accordingly.
  • Set up and upgrade computer systems in a networked environment with minimum end-user interruption.
  • Managing LAN connections.
  • Persistently research and recommend hardware and software solutions as needed.
  • Properly integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh, and Windows systems.
  • Document and communicate system support issues with end users, IT staff, and management.
  • Perform special projects as needed.

Network Support Engineer

Aircon Software
07.2015 - 09.2018
  • Monitored servers and escalated emergency technical issues beyond the scope to maintain optimum up-time.
  • Installing software, and configuring hardware, printers, and scanners.
  • Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers, and directory services security.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Configured, managed, and evaluated multi-protocol network elements for effective end-to-end communications.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.

Education

Professional Year -

Performance Education
Sydney, NSW
06.2025

Master of Applied Information And Technology - undefined

Victoria University
Sydney, NSW
07.2021

Master of Computer Application - Computers

Chandigarh Engineering College
Landran, Punjab
07.2015

Bachelor of Computer Application - Computers

St. Kabir College Of Mgmt., Arts And Comp. Science
04.2012

Skills

  • Relevant Skills- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
  • Computer Skills- MS Office, Google Drive, spreadsheets, email, PowerPoint, databases, social media, web, enterprise systems
  • Software- PUTTY, Notepad, Packet Tracer, Multi-ping
  • Hardware- Modem, Router, Ethernet Connection, Printer, Scanner, Ports
  • Networking- Routing, Switching, TCP/IP, IP, Protocols, Cisco equipment familiarity, LAN, WAN, Change Management
  • MS Office- Word, Excel, Powerpoint, Outlook, Access
  • Database-MySQL, Database SQL command
  • Troubleshooting- Assessment, system knowledge, analytical skills, testing, calm mindset, problem-solving, logic, critical thinking skills, collaboration, communication
  • Active Directory management
  • Ticketing system proficiency
  • Problem resolution
  • Software installation
  • Printer support

Hobbies and Interests

Outdoor activities, Travelling, Blogging, Foreign languages.

Other Employment History

  • Customer Service
  • Lite n Easy | Eastern Creek
  • April-2020 to April-2022
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verifications
  • Record details of inquiries, comments, and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports

Personal Attributes

  • Technical experience within regulated environments
  • Technology skills
  • Attention to detail

Languages

English
Full Professional

Timeline

Desktop Support Specialist

Industrial Light and Magic
04.2022 - Current

Network Support Engineer

Aircon Software
07.2015 - 09.2018

Master of Applied Information And Technology - undefined

Victoria University

Master of Computer Application - Computers

Chandigarh Engineering College

Bachelor of Computer Application - Computers

St. Kabir College Of Mgmt., Arts And Comp. Science

Professional Year -

Performance Education

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Ratinder Preet