Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certifications & Short Courses
Timeline
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Rattanak Sakal Phibal

Sydney,,NSW

Summary

Reliable and friendly team player with hands-on experience in customer service, front desk operations, and using POS systems. Skilled in handling payments, assisting guests, and working efficiently in fast-paced environments. Bilingual in Khmer and English, with a strong focus on clear communication and creating a positive customer experience.

Overview

1
1
year of professional experience

Work History

Property Management Intern

Inter Angkor Condominium
11.2023 - 02.2024
  • Helped manage day-to-day operations for over 10 apartment units, including tenant support and issue resolution.
  • Used Excel to track rental payments, lease dates, and maintenance schedules to keep things organised.
  • Welcomed tenants and visitors at the front desk, answered questions, and helped with basic admin tasks.
  • Prepared monthly financial reports in Excel, summarising revenue, expenses, and outstanding payments for management.

Front Desk Receptionist Intern

Tankang Angkor Hotel
06.2023 - 08.2023
  • Managed guest check-ins and check-outs, ensuring a smooth and professional front desk experience.
  • Used a Point-of-Sale (POS) system to process room bookings, update availability, and handle payments.
  • Responded to guest inquiries, resolved minor issues, and provided recommendations to enhance their stay.
  • Communicated effectively in both English and Khmer to assist a diverse range of local and international guests.

Education

Master of Professional Accounting (Extension) -

University of Technology Sydney
Sydney, NSW
01-2027

Bachelor of Business -

University of Technology Sydney
Sydney, NSW
01-2025

Diploma of Business -

UTS College
Sydney, NSW
01-2023

High School Diploma -

Western International School
Phnom Penh, Cambodia
07-2021

Skills

  • Customer Service
  • Cash Handling
  • POS System
  • Teamwork
  • Conflict Resolution
  • Time Management
  • Multitasking
  • Microsoft Excel
  • Adaptability
  • Problem Solving

Accomplishments

  • Finalist - Icare and UTS Industry Partnership Award for Excellence 2023
  • 2nd Place - Business Competition, Western International School Fair 2020
  • 3rd Place - Business Competition, Western International School Fair 2019

Languages

English - Full Professional
Khmer - Native/Bilingual
Mandarin - Elementary

Certifications & Short Courses

  • Basic Barista Skills – TAFE NSW Sept 2024
  • Career Essentials in Business Analysis – Microsoft & LinkedIn Sept 2024
  • Essential English Course – Stafford House International (UK) Nov 2019

Timeline

Property Management Intern

Inter Angkor Condominium
11.2023 - 02.2024

Front Desk Receptionist Intern

Tankang Angkor Hotel
06.2023 - 08.2023

Master of Professional Accounting (Extension) -

University of Technology Sydney

Bachelor of Business -

University of Technology Sydney

Diploma of Business -

UTS College

High School Diploma -

Western International School

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Rattanak Sakal Phibal