Rattandeep Kaur
Point Cook,Australia
Overview
12
12
years of professional experience
Work History
Crew Member (Casual)
McDonald
Point Cook, Victoria, Australia
07.2024 - Current
- Using Point of Sale system/cash register to record the order and compute the amount of the bill
- Provide exceptional customer service
- Maintain a clean work environment
- Prepare hot, fresh delicious food
- Work within a team to deliver the best quality, fastest experience for our customers
- Comply with restaurant safety and security standards for a safe working environment
- Serving and assisting customers
- Providing Face to face customer service
- Handling money and banking and performing paperwork duties
Guest Service Representative
Pacific Werribee
Werribee, VIC
06.2024 - Current
- Guest Services:
- Greet and welcome guests with a professional and friendly demeanour.
- Provide comprehensive information regarding apartment amenities, local attractions, and check-in/check-out procedures.
- Respond promptly and professionally to guest inquiries and requests via phone, email, and in-person.
- Manage luggage storage and assist with guest needs.
- Front Desk Operations:
- Answer and direct incoming calls efficiently and courteously.
- Maintain accurate records within the property management system.
- Process guest check-ins and check-outs.
- Maintain a clean, organized, and presentable reception area.
- Manage the concierge calendar.
- Administrative Support:
- Assist the reservations department with guest inquiries and bookings.
- Handle guest communications and resolve any issues that may arise.
- Perform other administrative tasks as required by management.
Accounting assistance / bookkeeper
ND CARE NIROGAM PVT. LTD.
07.2022 - 11.2023
- Manage weekly check runs
- Review and process A/P invoices in Quick Books enterprise solutions
- Ensure prompt resolutions for past due invoices; regularly review invoices on hold
- Handle vendor inquires in a timely and efficient matter
- Investigate pricing and receiving discrepancies, missing invoices, and request proof of delivery to facilitate payment
- Update cash sheet daily
- Reconcile check based on monthly bank statements
- Prepare A/P distribution report for monthly review
- Work cross-functionally to ensure tracking and timely disposition of all invoices
- Perform all financial activities to include P&L statements
- Knowledge in General Ledger Accounting
- Reconcile monthly Bank and Credit Card statements
- Making jobs reports according to the business requirements
- Helping CPA for filing company's tax by providing appropriate reports
- Good understanding of Microsoft tools
Help Desk and study support/ STEP Leader (casual)
Guru Nanak Dev University
India
03.2013 - 10.2014
- Upgrading of student records and providing information about the study pattern and courses provided by GNDU
- Handling student enquiries via telephone and mail and making reports and documentation of personal details of students
- Completing and submitting all reports and claims for payment, correctly and on time
Education
Master's - accounting and finance
Guru Nanak Dev University
04.2022
Skills
- Teamwork
- Time management
- Customer service
- Interpersonal skills
- Communication skills
Timeline
Crew Member (Casual)
McDonald
07.2024 - Current
Guest Service Representative
Pacific Werribee
06.2024 - Current
Accounting assistance / bookkeeper
ND CARE NIROGAM PVT. LTD.
07.2022 - 11.2023
Help Desk and study support/ STEP Leader (casual)
Guru Nanak Dev University
03.2013 - 10.2014
Master's - accounting and finance
Guru Nanak Dev University