Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Raveen Rajamanthri

Raveen Rajamanthri

Craigieburn,Australia

Summary

I am an ICT graduate specializing in Business Analysis, with a strong foundation in analyzing business requirements, improving processes, and delivering technology-driven solutions. My academic background has equipped me with skills in requirements gathering, stakeholder engagement, business process modeling, systems analysis, and problem-solving.

In addition to my studies, I have gained 3 years of hands-on experience as an NBN Technician, where I developed strong technical, analytical, and customer service skills. Working in the telecommunications industry allowed me to troubleshoot complex network issues, manage installations and maintenance, and collaborate with customers and teams to deliver reliable connectivity solutions.

Combining technical field experience with business analysis knowledge, I bring a practical understanding of how technology supports business objectives and user needs. I am passionate about bridging the gap between business and IT, identifying opportunities for process improvement, and contributing to projects that create measurable value.

I am currently seeking opportunities in ICT Business Analysis, where I can leverage my technical background, analytical mindset, and communication skills to help organizations achieve their strategic goals.

Overview

9
9
years of professional experience

Work History

NBN Technician

Sonic Stream
Melbourne, Victoria
11.2022 - 04.2026
  • Operated and maintained technical equipment to ensure optimal performance and reliability.
  • Collaborated with team members to streamline processes, enhancing operational efficiency.
  • Trained junior technicians on best practices for equipment handling and safety procedures.
  • Conducted regular inspections to ensure compliance with industry standards and regulations.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Reduced safety incidents by conducting thorough equipment inspections and following established safety protocols.
  • Participated in continuous learning opportunities to stay current on industry trends and advancements, ensuring top-quality service delivery.
  • Supervised asbestos removal operations, ensuring compliance with safety regulations and best practices.
  • Aided in reducing environmental impact through diligent waste management practices during asbestos disposal processes.

Business Development Associate

HSBC
Sri Lanka
08.2017 - 02.2019
  • Providing new banking solutions for new and existing customers as in new accounts, credit applications.
  • Helping the organization in boosting growth and sales.
  • Identifying new business leads, building client relationships.

Personal Banking Advisor

HSBC
Sri Lanka
04.2017 - 08.2017
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.

Education

High School Diploma - Business Analysis

Charles Sturt University
Melbourne
08-2022

Preliminary Certificate - Marketing

Sri Lanka Institute Of Marketing
Sri Lanka
01-2017

Bachelor of Information Technology - Business Analysis

Charles Sturt University
Melbourne
08-2022

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Written/Verbal communication
  • Quality control
  • Performance improvement
  • Document preparation

Interests

  • Gym Workouts
  • Team Sports
  • Committed to improving personal fitness through regular participation in Cricket
  • Video Gaming
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Adventure Travel
  • Road Trips

Timeline

NBN Technician

Sonic Stream
11.2022 - 04.2026

Business Development Associate

HSBC
08.2017 - 02.2019

Personal Banking Advisor

HSBC
04.2017 - 08.2017

High School Diploma - Business Analysis

Charles Sturt University

Preliminary Certificate - Marketing

Sri Lanka Institute Of Marketing

Bachelor of Information Technology - Business Analysis

Charles Sturt University
Raveen Rajamanthri