Summary
Overview
Work History
Education
Skills
Additional Information
REFERENCES
Timeline
Generic

Raveen Nath

Melbourne,VIC

Summary


Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

31
31
years of professional experience

Work History

Senior Sales Manager

Berkowitz Furniture
02.2024 - 09.2024
  • Facilitated knowledge sharing sessions among team members, promoting culture of continuous learning and improvement.
  • Developed and maintained comprehensive documentation for software applications, facilitating easier maintenance and updates.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Negotiated prices, terms of sale and service agreements.
  • Built client relationships by acting as liaison between customer service and sales teams.

Sales Account Manager

Catalano Interiors
12.2017 - 02.2024
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Oversaw sales forecasting, goal setting and performance reporting .
  • Negotiated prices, terms of sale and service agreements.
  • Monitored market activity and quoted pricing to maintain healthy profit margins.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.


  • Contacted regular and prospective customers to explain product features and solicit orders.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Managed and motivated sales team to increase revenue
  • Built client relationships by acting as liaison between customer service and sales teams.

Sales Account Manager

Rise And Shine Interiors
02.2014 - 11.2017
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Consistently exceeded monthly sales quotas by more than 10% by pursuing leads and expanding prospect list.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Maintained central database of key contacts, risk ratings, financial impact and key issues.
  • Forecasted sales and set successful policies to achieve sales objectives and related metrics within timeframe.

Export Account Manager

Gap International
08.2011 - 03.2014
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Facilitated business by implementing practical networking techniques.

Cargo Service Manager

British Airways
02.2006 - 09.2009
  • World cargo – Managed freight operations in Middle east and United Kingdom
  • Proved successful working within tight deadlines and fast-paced ,challenging atmosphere.
  • Manage staff through efficient performance reviews, reward schemes and Team building
  • Adhere to and implemented set guidelines, policies and procedures to monitor safety and security in freight operations
  • Resolved problems, improved operations and provided exceptional customer focused service.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Increased customer satisfaction by resolving Scheduling issues so that planes took off and landed in time.

Customer Service Manager

British Airways
01.1994 - 02.2006
  • Coordinated resolutions for more than 50 daily customer inquiries while consistently achieving performance targets.
  • Introduced higher standards for customer focused service and increased efficiency by streamlining operations.
  • Developed documentation and logs via policy and procedure and implemented solutions
  • Created customer support strategy to increase customer retention.
  • Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Resolved customer complaints while prioritising customer satisfaction and loyalty.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Followed through with client requests to resolve problems.
  • Consistently managed 12-person staff, effectively resolving issues, which resulted in top ranking For the team
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Bachelor’s Degree - Commerce

University of Bombay
India
1994

O Level -

Northumberland College of Art & Technology
London,England
1990

Skills

  • Self-Disciplined
  • Can Work Independently
  • Problem-Solving Skills
  • Team player
  • Excellent communicator
  • Customer focused
  • Motivated
  • Energetic
  • Aptitude for Learning new skills
  • Hardworking

Additional Information

  • Awards And Recognition , Extraordinary efforts award received from Managing Director British Airways World Cargo Mr. Steve Gunning (2007) Extraordinary efforts award received from Vice President Sales and international Customer Service British Airways World Cargo Mr. Baba Devani (2006) Brave heart (Dolphin) presented by CEO of British Airways Mr. Rod Eddington. In recognition of my valuable contribution to British Airways – Central and South Asia, Middle East & Africa (2004) Letter of recognition from Mr. Sherard Cowper – Coles ( Her Majesty’s Ambassador ) for Saudi Arabia. For arranging the group travel arrangements for band of the Royal Logistics Corps and their equipment into Saudi Arabia in preparation for The Queen’s Birthday. (2004) Brave Heart for professionally and successfully over seeing the Amadeus / Orbit / QIK RES cutover project in Saudi Arabia.

REFERENCES

Paul Jansen

National Sales Manager

Texstyle Australia.

E: paul.jansen@texstyle.com.au

M: 0411-056-336

P: (03) 9729-9970


Gavin Ryan

Senior sergeant 34584 

ND5 Tasking and Coordination unit Diamond Creek Police Complex

Gavin.ryan@police.vic.gov.au

M: 0409 800 789

Timeline

Senior Sales Manager

Berkowitz Furniture
02.2024 - 09.2024

Sales Account Manager

Catalano Interiors
12.2017 - 02.2024

Sales Account Manager

Rise And Shine Interiors
02.2014 - 11.2017

Export Account Manager

Gap International
08.2011 - 03.2014

Cargo Service Manager

British Airways
02.2006 - 09.2009

Customer Service Manager

British Airways
01.1994 - 02.2006

Bachelor’s Degree - Commerce

University of Bombay

O Level -

Northumberland College of Art & Technology
Raveen Nath