Waruni Shashikala
Melbourne
Summary
Compassionate and dedicated Individual Support Worker with expertise in providing care and assistance to individuals with diverse needs. Skilled in personal care, meal preparation, emotional support, and promoting independence. Strong communication and problem-solving abilities ensure tailored care plans meet client goals. Committed to maintaining dignity, respect, and safety while enhancing the quality of life for those supported.
Overview
9
9
years of professional experience
Work History
Individual Support Worker
Personal Employer
07.2024 - 12.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Cleaning Assistant
Subcontracted
07.2018 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Pharmacy Assistant
Western Pharmacy - Sri Lanka
02.2016 - 06.2018
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
Education
Certificate III - Individual Support Worker
VCVE Vass College of Vocational Education
Broadmeadows, VIC 304711-2024
Skills
- Safety awareness
- Behaviorally support
- Transportation assistance
- Multicultural sensitivity
- Self-care promotion
- Disability awareness
- Personal care assistance
- Time management
- Elderly care
- First aid and safety
- Dementia care
Food Handling Course-SITXFSA005
A food handling course teaches people how to handle food safely and hygienically, and is required for anyone who works in a food-related role.
First aid course - HLTAID011
A first aid course teaches people how to provide assistance to someone who is injured, sick, or experiencing a medical emergency until medical help arrives.
Manual Handling Training
A manual handling certificate is a workplace safety training award that demonstrates an individual's ability to safely handle heavy loads and perform manual tasks.
Timeline
Individual Support Worker
Personal Employer
07.2024 - 12.2024
Cleaning Assistant
Subcontracted
07.2018 - Current
Pharmacy Assistant
Western Pharmacy - Sri Lanka
02.2016 - 06.2018
Certificate III - Individual Support Worker
VCVE Vass College of Vocational Education
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