Ravishankar Sakthivelu

· Managing a 6-member team.

· Working on projects for Loyalty and Campaign management configuration and Implementation for telcos like SingTel Optus, Vodafone Australia, TPG and Tesltra.

· Actively participated in phases of Campaign Management through a structured campaign life cycle process including planning, campaign configuration, incident management, operation & support, business analysis and design.

· Write/design technical requirement specifications, which meet customer requirements and translate these accurately to the delivery and development teams for implementation.

· Proactively partner with marketing teams to continuously identify opportunities for leveraging marketing campaigns to increase effectiveness and efficiency of efforts, and drive system development to accomplish business goals.

· Develop dashboards and standardized reports to provide ongoing insight to campaign teams.

· Identify enhancements to improve supportability, operability and performance of the application by monitoring and maintaining all scheduled backend processes.

· Clarify client’s system specifications, understand their work practices & businesses and accordingly design solutions to suit their requirements.

. Designing solutions for digital portal API requirement and Rest APIs

· Attend meetings with potential clients to determine technical / business requirements and ensure all necessary information is collated prior to producing a solution.

· Build productive relationships internally & externally, fostering teamwork by keeping colleagues updated on activities.

· Present relevant technical solutions through interfacing and discussions during visits to customer sites, presentations and follow-up meetings.

· Provide consulting services including solution development, implementation and project closeout at customer sites

• Analyzing the Functional Specification Document(MD50) and Delivering Technical Specification Document(MD70) for order management and fulfillments through Oracle Apps R12 and Oracle Transport Management.
• Attending Review meeting with the client and uploading finalized Technical Specification Document to document repository.
• Creating Unit Test Plan.
• Developing Components based on Technical Specification Document using pl/sql stored procedures.
• Completing Unit Testing.
• Review of technical codes for adhering to client coding standards and business need.
• Support extended to QA by fixing defect identified in testing phase and reported through Quality centre tool.
• Supporting User Acceptance testing.
• Version control of all the components in PVCS and Migration of components to production server.
• Providing Post Production support.
• Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.

· Development and support for modules in Retail banking.

· Extensively involved in Retail banking modules – Account opening, Fund transfer service and End of Day batch processing.

· Coded and tested different functionalities.

· Creation and maintenance of batch operation in Pro*C,C and PL/SQL.

· Performance tuning of SQL queries in batch and online services

· Provided client support including bug fixing during User Acceptance Testing at client site.

· Provided production support after the system was delivered to the client.

· Interacted with the client to get the business requirements from them.

· Ensuring sustained support for development to all other modules.

· Involved in Production Support – Level 2, to the clients.