Raviteja Chitti
Melbourne,Australia
Summary
Supply chain professional with a proven track record in inventory management and process improvement. Demonstrated expertise in utilizing strong analytical skills to optimize stock levels, resulting in reduced waste and improved efficiency. Recognized as a highly collaborative team member, committed to achieving results and adaptable to changing needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Infrastructure Support Specialist
Virgin Australia
02.2024 - Current
- Built strong customer relationships through friendly and professional customer service
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Collaborated with other departments to resolve escalated customer inquiries efficiently
- Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation
- Demonstrated excellent communication skills while responding to customer inquiries via phone, email and chat.
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
- Performed system upgrades on Windows and Mac OS X operating systems.
- Documented technical information such as system configurations, troubleshooting steps and resolutions for future reference.
- Participated in team-building activities to enhance working relationships.
- Demonstrates excellent faultfinding skills to resolve customer problems with high degrees of technical expertise and timeliness.
Inventory Controller
Star Track 3PL Myer
12.2020 - 01.2024
- Created databases and spreadsheets to improve inventory management accuracy by 100%
- Compiled and maintained important records such as received stock, missing stock, and damaged stock data using WPS.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.
- Investigated all stock discrepancies.
- Conducted Stock-takes, cycle counts and Pick-bin checks.
- Managed Inventory Levels.
- Maintained Safety Standards.
- Liaised with Inbound & Outbound Departments.
- Reported on supply chain KPIs to verify compliance with established standards.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Implemented new demand forecasting model, improving accuracy and reducing instances of stockouts.
- Coordinated with IT department to ensure seamless integration of new supply chain management software with existing systems.
- Building positive relationship with customers and stakeholders with high levels of satisfaction.
Exemptions Team Member
Probe Group
08.2021 - 05.2022
- Provided prompt and efficient assistance to applicants with their exemption application through Salesforce.
- Generated and raised tickets based on the specific requirements of applicants and escalated them to the concerned department.
- Proactively reached out to applicants via outbound calls and requested the necessary supporting documents for their exemption.
- Identified and proposed viable alternatives for customers using existing resources, ensuring optimal customer satisfaction through effective call resolution.
- Composed meticulously crafted letters and presented them for approval by CHO & DCHO, ensuring all pertinent information was included and accurately conveyed.
- Collected and compiled all relevant information from applicants and prepared it for final review, ensuring accuracy and completeness.
Education
Master of Science - Information Technology
Victorian Institute of Technology
Melbourne, VIC07.2022
Bachelor of Science - Computer Science And Engineering
Jyothishmathi Institute of Technology
Telanagana03.2017
Skills
- Empathy and patience
- Network troubleshooting
- ITIL framework
- Multitasking Abilities
- Cost analysis
- Inventory control
- Teamwork and collaboration
- Demand forecasting
- Operating systems
- Application installations
- Warehouse management
- Supply chain planning
- Supplier relationship management
- Highly skilled in WMS & SAP
- Problem-solving abilities
- Stock replenishment
- Demand forecasting
- Service Desk Tools (Remote Monitoring and Management, IT ServiceDesk ticketing)
- Office 365 (Microsoft Intune, Exchange, Teams, SharePoint, Security and Compliance)
- Knowledge in Citrix, VM Ware, and Power Platforms
Certification
- CompTIA Network+
- CompTIA Security+
Additional Information
- Participated in a digital marketing contest at IIT-MADRAS and received a Certificate of Excellence.
- Participated in a workshop on “Android App Development and CyberSecurity” held at JNTUH.
Timeline
Infrastructure Support Specialist
Virgin Australia
02.2024 - Current
Exemptions Team Member
Probe Group
08.2021 - 05.2022
Inventory Controller
Star Track 3PL Myer
12.2020 - 01.2024
- CompTIA Network+
- CompTIA Security+
Master of Science - Information Technology
Victorian Institute of Technology
Bachelor of Science - Computer Science And Engineering
Jyothishmathi Institute of Technology
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