Rawa Fatah
Brisbane,QLD
Summary
Seeking a challenging role in a dynamic organization where I can leverage my skills and experience to drive company growth and success. I bring extensive expertise in both human dynamics and business environments, with a strong focus on building lasting client relationships.
Overview
6
6
years of professional experience
Work History
Claims Manager
Suncorp Group
05.2024 - 11.2024
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed claims for home and weather insurance, including incidents related to flooding, fire, and malicious damage, ensuring timely and accurate resolution for clients.
- Reviewed Product Disclosure Statements (PDS) and policy documents to guarantee compliance and equitable treatment of policyholders.
- Delivered empathetic and professional support to clients during the claims process, prioritizing customer satisfaction and trust.
- Collaborated across various brands under the Suncorp Group umbrella, adapting to diverse policy frameworks and requirements.
- Maintained detailed and organized documentation to support accurate claims processing and reporting.
Travel Agent
Rasan Travels
03.2022 - 05.2024
- Managed and exceeded KPIs, consistently achieving a customer satisfaction rate of over 95% through personalized travel packages, timely booking assistance, and seamless issue resolution. Generated an average of 10% monthly revenue growth by upselling premium travel services and maintaining a repeat client rate of 80%.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sole Trader
Alpha ONI (Web3 Industry)
12.2021 - Current
- Founded and operated a marketing company focused on the Web3 industry, specializing in building connections with major projects, clients and crypto founders.
- Successfully grew the company’s Twitter presence to over 30,000 followers through targeted marketing strategies and community engagement.
- Managed the acquisition and distribution of project Whitelists, providing exclusive access to company members.
- Led the company’s evolution into an alpha group (DAO), offering insider insights and early access opportunities to the community.
- Contributed to building a group portfolio with an estimated value exceeding $600,000 through strategic distribution of Whitelists and project involvement.
Customer Service Representative
Rare Closet AU
01.2019 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
Education
Certificate IV - Cyber Security
TAFE
Brisbane, QLD03.2025
High School Diploma -
Marsden State High School
Waterford West, QLD12.2020
Skills
- Time Management
- Strategic Planning
- Problem Solving
- Marketing
- Efficient Under Pressure
- Team Leadership
- Strategic Visioning
- Effective Decision Making
Timeline
Claims Manager
Suncorp Group
05.2024 - 11.2024
Travel Agent
Rasan Travels
03.2022 - 05.2024
Sole Trader
Alpha ONI (Web3 Industry)
12.2021 - Current
Customer Service Representative
Rare Closet AU
01.2019 - 12.2020
Certificate IV - Cyber Security
TAFE
High School Diploma -
Marsden State High School
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