Rayanne El-Sankari
Merrylands,NSW
Summary
A reliable and hardworking individual with 5+ years of experience in customer service. I am an enthusiastic worker who demonstrates strong work ethic, seeking part time employment to develop my skills and extend my experience. With proven experience, I’m eager to apply the knowledge within the workplace and contribute to company goals and needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Coffee Barista
GLORIA JEANS CAFE
02.2017 - 01.2018
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Reception Administrator
Sydney Retina Eye Clinic & Day Surgery
02.2018 - 01.2019
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Barista
STAR PIZZA BAKERY
01.2019 - 01.2020
- Maintained highest standards of safety and hygiene, duties, serve and make coffee
- Customer interaction
- Helped to train new employees and organised rosters
- Served as an efficient cashier and barista in fast-paced bakery
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Administrative Assistant
Ultimate Pro Building Pty Ltd
03.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff .
- Executed record filing system to improve document organization and management.
- Scheduled Site meetings and client appointments for director.
- Sorted and distributed office mail .
- Carried out day-day-day duties accurately and efficiently.
- Organized employees fortnightly payslips / wages .
Education
Diploma in Criminal And Community Justice - Criminal And Community Justice
Western Sydney University
Sydney, NSW03.2018
High School Certificate HSC -
Condell Park High School
Condell Park, NSW09.2017
Certificate II in hospitality - Food And Beverage Hospitality
Condell Park High School
Condell Park, NSW07.2017
Links To Learning Program - Physical Education And Coaching
Condell Park High School
Condell Park, NSW06.2016
Skills
- Active Listening
- Business Development Understanding
- Microsoft Word
- Microsoft PowerPoint
- Credit Card Payment Processing
- Customer Service
- Product Organization
- Problem-Solving Ability
- Typing Proficiency
- Quality Control
- Administrative Support
Languages
Arabic
Professional Working
Timeline
Administrative Assistant
Ultimate Pro Building Pty Ltd
03.2020 - 09.2022
Barista
STAR PIZZA BAKERY
01.2019 - 01.2020
Reception Administrator
Sydney Retina Eye Clinic & Day Surgery
02.2018 - 01.2019
Coffee Barista
GLORIA JEANS CAFE
02.2017 - 01.2018
Diploma in Criminal And Community Justice - Criminal And Community Justice
Western Sydney University
High School Certificate HSC -
Condell Park High School
Certificate II in hospitality - Food And Beverage Hospitality
Condell Park High School
Links To Learning Program - Physical Education And Coaching
Condell Park High School
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