Rayhana Jannat
Melbourne
Summary
Enthusiastic and dedicated Bachelor of Information Technology student majoring in Cybersecurity, with a strong interest in becoming an IT Specialist. Possess foundational knowledge in database management, Microsoft Office tools (including Word), and core IT concepts. Quick learner with a keen eye for detail and a passion for solving technical problems.Currently in the final semester of a Bachelor of IT, seeking an IT Support Officer role to apply technical knowledge,
problem-solving skills, and a passion for supporting user experiences in a dynamic
environment.
Overview
3
3
years of professional experience
Work History
Team Member
Coles Group
03.2024 - Current
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Team Member
El Jannah
05.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Customer Service Representative
Metro DNA
10.2022 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Information Technology
Victorian Institute of Technology
Melbourne, VIC01-2026
Diploma - Cookery
Datum College
Melbourne, VIC01-2025
High School Diploma -
Bangladesh International College
Bangladesh02-2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Computer skills (Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Microsoft Outlook, Google Workspace, Data entry
- Training and mentoring
- Fluent in English, Bengali, Urdu, Hindi
- Social media Expertise
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Interests
- Music
- I like working with my hands and fixing things
- Documenting and sharing travel experiences
- Volunteering
Timeline
Team Member
El Jannah
05.2024 - 12.2024
Team Member
Coles Group
03.2024 - Current
Customer Service Representative
Metro DNA
10.2022 - 03.2024
Bachelor - Information Technology
Victorian Institute of Technology
Diploma - Cookery
Datum College
High School Diploma -
Bangladesh International College
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