Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raymond Yuan Feng

Melbourne,VIC

Summary

Dynamic Guest Service Officer at Apollo Motorhomes with a proven track record in achieving key performance indicators and delivering exceptional customer service. Skilled in communication and proficient in software applications, I excel in fast-paced environments, driving sales growth while ensuring compliance and safety standards. Committed to fostering positive customer experiences.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Guest Service Officer

Apollo Motorhomes
, VIC
04.2016 - Current
  • Met established quality control standards for vehicles, ensuring compliance and safety.
  • Achieved key performance indicators through focused strategies and diligent efforts.
  • Maintained up-to-date knowledge of products to drive consistent sales growth.
  • Managed work and purchase orders to streamline operations efficiently.
  • Delivered outstanding customer service while juggling various tasks simultaneously.
  • Guided guests on proper use of motorhome and campervan facilities during orientation.
  • Performed daily idle vehicle counts to track fleet status effectively.
  • Provided complaint resolution and technical assistance within logistics department.

Sales Associate

Yes Optus
Box Hill, Box Hill Kiosk, Footscray, Sunshine, Bourke Street And Little Bourke Street. , VIC
11.2010 - 10.2015
  • Managed store opening and closing operations to ensure seamless transitions.
  • Maintained cleanliness and organization throughout the store for optimal customer experience.
  • Supported management with daily activities, including sales, training, inventory control, cash handling, and security.
  • Motivated team members to deliver exceptional customer service consistently.
  • Coached team members to enhance performance and skill development.
  • Led by example to foster a positive and enjoyable work environment.
  • Ensured all store areas remained tidy and presentable for customers.

Retail Sales Associate

QV News Agency
Melbourne, VIC
10.2007 - 03.2010
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Promoted special offers and discounts to encourage additional purchases.
  • Organized displays to attract customers and promote sales.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Participated in team meetings and training sessions.
  • Processed returned merchandise according to company policies.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Education

High School Diploma -

Elwood Secondary College
Elwood, VIC

Skills

  • Customer service skills
  • Communication and interpersonal skills
  • Adaptability in dynamic environments
  • Professional customer focus
  • Self-motivation and target achievement
  • Proficiency in software applications
  • Independent work and teamwork

Certification

  • Certificate IV in Leadership and Management from Rochdale
  • Customer Contact Certificate III from CLB Training & Development
  • Hospitality Certificate III from William Angliss Institution of TAFE
  • Retail Operation Certificate II from Yum Restaurants

Languages

Mandarin
Professional
English
Professional

Timeline

Guest Service Officer

Apollo Motorhomes
04.2016 - Current

Sales Associate

Yes Optus
11.2010 - 10.2015

Retail Sales Associate

QV News Agency
10.2007 - 03.2010

High School Diploma -

Elwood Secondary College

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Raymond Yuan Feng