RAY SHUI CHEUK CHENG
Toronto,ON
Summary
Eligible to work in Canada under an open work permit. Seasoned Site Reliability Engineer with over 8 years of experience in system optimization and proactive maintenance. Expertise in enhancing team performance and driving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Support Analyst, FICC & EQD Applications
CLSA, CITIC Securities International Company Limited
12.2023 - Current
- Led software performance improvement plans, reduce batch job execution time by 70%Resolved incidents swiftly
- Enhanced comprehensive monitoring solution with ITRS Geneos, reduced system downtime by 20%
- Optimized incident response process, reduced incident resolve time by 20%
- Implemented process automation with Python and shell, reduced manual workload by 30%
Application Support
WeLab Bank Limited
09.2021 - 07.2023
- Streamlined core business delivery process, reduced delivery time by 80%
- Implemented Prometheus for Kubernetes pods monitoring, reduced system downtime by 30%
- Enhanced application performance with application performance monitoring tools, reduced application response time by 50%
Deputy Business Technology Manager
Bank of China (Hong Kong) Limited
12.2019 - 09.2021
- Engage in IT system optimization, which cut ops time and incidents by 50%
- Performed SQL tuning, reduced job execution time by 50%
- Led data cleaning, improved data accuracy by 99%
Contract Business Analyst
Seamatch Asia Limited
09.2018 - 12.2019
- Resolved 80% of tech issues within one week.
- Conducted comprehensive gap analysis on IT systems, identifying key areas for improvement that resulted in high-quality and on-time system migration.
- Streamlined project management through effective communication and collaboration across cross-functional teams.
Business Analyst
MegaHub Limited
08.2017 - 08.2018
- Led 2-factor-authentication for 50+ banks and delivered all projects on-time.
- Lead the revamp of trading apps, rollout more then 10 new features to the mobile application.
- Developed high-quality documentation to support training efforts, resulting in a 50% reduction in training time.
Technical Consultant
Cogent Consulting Services Limited
01.2016 - 06.2017
- Led the Operational Data Store (ODS) launch for a HK bank
- Enhanced system performance by 40% by identifying and resolving over 30 technical issues through troubleshooting and root cause analysis.
- Reduced downtime by 50% by providing timely technical support to clients, solving problems within an average response time of 2 hours.
- Facilitated knowledge transfer among team members by leading over 20 training sessions on IT tools and programs resulting in a 20% reduction in onboarding time for new hires.
Education
Bachelor of Science - Physics
The Hong Kong University of Science And Technology
Hong Kong11.2015
Skills
- Programming - Python, Bash Shell script
- OS - Linux
- Database - Oracle, PostgreSQL, MSSQL
- Version control - Git, GitLab, GitHub, BitBucket
- CI/CD - GitLab CI, Jenkins, Argo CD
- Infrastructure as code - Terraform
- Containerization and orchestration - Docker, Kubernetes
- Cloud platform - AWS
- Application performance monitoring tools: AppDynamics, Zabbix, Prometheus, Grafana
Log management and monitoring tools: ELK, ITRS Geneos
Certification
- The Cloud Native Computing Foundation (CNCF) Certified Kubernetes Administrator, Apr 2024 - Apr 2027
- Amazon Web Service (AWS) Certified SysOps Administrator Associate, Mar 2023 - Mar 2026
- Amazon Web Service (AWS) Certified Developer Associate, Nov 2022 - Nov 2025
- Amazon Web Service (AWS) Certified Solutions Architect Associate, Jun 2022 - Jun 2025
- IT Information Library Strategic Leader Certificate (ITIL v4) - AXELOS, Apr 2023 - Apr 2026
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Personal Information
Title: SITE RELIABILITY ENGINEERING / APPLICATION SUPPORT
Timeline
Senior Support Analyst, FICC & EQD Applications
CLSA, CITIC Securities International Company Limited
12.2023 - Current
Application Support
WeLab Bank Limited
09.2021 - 07.2023
Deputy Business Technology Manager
Bank of China (Hong Kong) Limited
12.2019 - 09.2021
Contract Business Analyst
Seamatch Asia Limited
09.2018 - 12.2019
Business Analyst
MegaHub Limited
08.2017 - 08.2018
Technical Consultant
Cogent Consulting Services Limited
01.2016 - 06.2017
Bachelor of Science - Physics
The Hong Kong University of Science And Technology
- The Cloud Native Computing Foundation (CNCF) Certified Kubernetes Administrator, Apr 2024 - Apr 2027
- Amazon Web Service (AWS) Certified SysOps Administrator Associate, Mar 2023 - Mar 2026
- Amazon Web Service (AWS) Certified Developer Associate, Nov 2022 - Nov 2025
- Amazon Web Service (AWS) Certified Solutions Architect Associate, Jun 2022 - Jun 2025
- IT Information Library Strategic Leader Certificate (ITIL v4) - AXELOS, Apr 2023 - Apr 2026
Similar Profiles
Ruiheng WangRuiheng Wang
Intern at CITIC Securities (Shandong)Company LimitedIntern at CITIC Securities (Shandong)Company Limited
Jiayun (Carol) MengJiayun (Carol) Meng
Sales Department Intern at CITIC Securities Company LimitedSales Department Intern at CITIC Securities Company Limited
JIAJUN WUJIAJUN WU
Senior VP, Business Management Department at CITIC AMC Financial International Holdings LimitedSenior VP, Business Management Department at CITIC AMC Financial International Holdings Limited