RAY SHUI CHEUK CHENG
Toronto,ON
Summary
Eligible to work in Canada under an open work permit. Seasoned Site Reliability Engineer with over 8 years of experience in system optimization and proactive maintenance. Expertise in enhancing team performance and driving operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Support Analyst, FICC & EQD Applications
CLSA, CITIC Securities International Company Limited
2023.12 - Current
- Led software performance improvement plans, reduce batch job execution time by 70%Resolved incidents swiftly
- Enhanced comprehensive monitoring solution with ITRS Geneos, reduced system downtime by 20%
- Optimized incident response process, reduced incident resolve time by 20%
- Implemented process automation with Python and shell, reduced manual workload by 30%
Application Support
WeLab Bank Limited
2021.09 - 2023.07
- Streamlined core business delivery process, reduced delivery time by 80%
- Implemented Prometheus for Kubernetes pods monitoring, reduced system downtime by 30%
- Enhanced application performance with application performance monitoring tools, reduced application response time by 50%
Deputy Business Technology Manager
Bank of China (Hong Kong) Limited
2019.12 - 2021.09
- Engage in IT system optimization, which cut ops time and incidents by 50%
- Performed SQL tuning, reduced job execution time by 50%
- Led data cleaning, improved data accuracy by 99%
Contract Business Analyst
Seamatch Asia Limited
2018.09 - 2019.12
- Resolved 80% of tech issues within one week.
- Conducted comprehensive gap analysis on IT systems, identifying key areas for improvement that resulted in high-quality and on-time system migration.
- Streamlined project management through effective communication and collaboration across cross-functional teams.
Business Analyst
MegaHub Limited
2017.08 - 2018.08
- Led 2-factor-authentication for 50+ banks and delivered all projects on-time.
- Lead the revamp of trading apps, rollout more then 10 new features to the mobile application.
- Developed high-quality documentation to support training efforts, resulting in a 50% reduction in training time.
Technical Consultant
Cogent Consulting Services Limited
2016.01 - 2017.06
- Led the Operational Data Store (ODS) launch for a HK bank
- Enhanced system performance by 40% by identifying and resolving over 30 technical issues through troubleshooting and root cause analysis.
- Reduced downtime by 50% by providing timely technical support to clients, solving problems within an average response time of 2 hours.
- Facilitated knowledge transfer among team members by leading over 20 training sessions on IT tools and programs resulting in a 20% reduction in onboarding time for new hires.
Education
Bachelor of Science - Physics
The Hong Kong University of Science And Technology
Hong Kong11.2015
Skills
- Programming - Python, Bash Shell script
- OS - Linux
- Database - Oracle, PostgreSQL, MSSQL
- Version control - Git, GitLab, GitHub, BitBucket
- CI/CD - GitLab CI, Jenkins, Argo CD
- Infrastructure as code - Terraform
- Containerization and orchestration - Docker, Kubernetes
- Cloud platform - AWS
- Application performance monitoring tools: AppDynamics, Zabbix, Prometheus, Grafana
Log management and monitoring tools: ELK, ITRS Geneos
Certification
- The Cloud Native Computing Foundation (CNCF) Certified Kubernetes Administrator, Apr 2024 - Apr 2027
- Amazon Web Service (AWS) Certified SysOps Administrator Associate, Mar 2023 - Mar 2026
- Amazon Web Service (AWS) Certified Developer Associate, Nov 2022 - Nov 2025
- Amazon Web Service (AWS) Certified Solutions Architect Associate, Jun 2022 - Jun 2025
- IT Information Library Strategic Leader Certificate (ITIL v4) - AXELOS, Apr 2023 - Apr 2026
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Personal Information
Title: SITE RELIABILITY ENGINEERING / APPLICATION SUPPORT
Timeline
Senior Support Analyst, FICC & EQD Applications
CLSA, CITIC Securities International Company Limited
2023.12 - Current
Application Support
WeLab Bank Limited
2021.09 - 2023.07
Deputy Business Technology Manager
Bank of China (Hong Kong) Limited
2019.12 - 2021.09
Contract Business Analyst
Seamatch Asia Limited
2018.09 - 2019.12
Business Analyst
MegaHub Limited
2017.08 - 2018.08
Technical Consultant
Cogent Consulting Services Limited
2016.01 - 2017.06
Bachelor of Science - Physics
The Hong Kong University of Science And Technology
- The Cloud Native Computing Foundation (CNCF) Certified Kubernetes Administrator, Apr 2024 - Apr 2027
- Amazon Web Service (AWS) Certified SysOps Administrator Associate, Mar 2023 - Mar 2026
- Amazon Web Service (AWS) Certified Developer Associate, Nov 2022 - Nov 2025
- Amazon Web Service (AWS) Certified Solutions Architect Associate, Jun 2022 - Jun 2025
- IT Information Library Strategic Leader Certificate (ITIL v4) - AXELOS, Apr 2023 - Apr 2026
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